SOLVED

Teams Crashes on Startup

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Occasional Contributor

Not sure if this is the right place, but i can't do the "report from within teams" since teams won't start.


This happened to both myself and colleague, immediately after we were invited as guests to another organisations teams, in addition to our own.  It hung and now it crashes on start-up saying "Something went wrong" and suggesting we log out and in again.  Tried that.  Doesn't help.  Also tried removing first cache folder contents then whole teams folder from AppData/Roaming/Microsoft/teams.  Only change is it now says "Failed to reach https://" instead of "Failed to reach https://teams.microsoft.com" as it did before.

 

image.png

 

I can't even get in via web browser.  If i go to teams.microsoft.com I get asked to log in, but having done so I get a page at https://teams.microsoft.com/_ which just says "The page cannot be displayed because an internal server error has occurred."

49 Replies
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It’s no I guess they need some tickets first
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Yes true you need to have admin privileges to enter therE
Yeah I haven’t had any issues with my mobile app as well
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Hi @Slarti,

Sure, the 365 admin portal can be found at https://login.microsoftonline.com

You should be able to create a custom admin role which allows you to see the service health so would advise getting your global admin to do this. See this thread.

https://techcommunity.microsoft.com/t5/Admin-Center/Can-we-create-a-custom-Office-365-Admin-Role/m-p...

You may be able to see the service health with such a restricted admin role as the Message Center reader.

Hope that helps.

Best, Chris
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It took a while but was able to get in on Android. Yet MS Desktop app and office365 browser not working. 

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Thanks.  I'll discuss that with my admins. (That link redirects to www.office.com for me, since I'm already logged in.)

 

I do feel however, this should be public functionality to start with - or at least available to everyone once logged in.  The whole point of a status page is to avoid unnecessary time spent troubleshooting and unnecessary calls to support - so why design it so that as a user you have to spend the time anyway - or make unnecessary calls to our own support/admin.  i mean, MS posted a public tweet saying there was an issue, but it just gives the ID number to follow it in the admin-only space!  Makes no sense.  But I guess that's a separate ticket :)

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Yeah I agree. I guess a reason is that different tenants gets affected differently and status is not the same for everyone! But definitely there should be a better way
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Have a same issue with a user today, following.

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We are having the same problem with our organization. 

 

If ANYONE signed out or signs out, the get the error trying to get back in so I cannot get to my Teams today and this is main software we use now. :(

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Our ream is having the same issue.

Custodia Financial

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If you follow @MSFT365Status on Twitter you'll see their issue tweet - they're pretty good about getting them out there.. They tweeted an hour ago.

 

And west coast is affected as well. My client is still logged into Win10 so that one is fine, but I logged out of my Mac client to test and can't get back in.

Error message on Mac is Error code 500: Failed to reach: https://teams.microsoft.com  

 

I like that they've got the actual error with a guid on the error screen - don't think that was there before.

 

Editing to add: there is this site: https://portal.office.com/servicestatus - that should be accessible to all. Too bad it doesn't reflect Teams status! Maybe they should add it...

 

And this is useful because it has a heat map https://downdetector.com/status/teams 

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Just now able to sign into my desktop and web-based app.

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Getting the same problem in the UK - Windows desktops all broken in the office (error 500 from server) but IOS app works OK. If you are already logged-in then you are OK but you can't log back in again.

 

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No twitter update from Microsoft, but I can now log into both tenants via web and Mac desktop app where it was failing before.

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Things are up and running again on Windows client and browser.

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Glad to hear :)
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I have access through 365 and on IOS but not my desktop Mac. Is there any resolution for this yet or just give it time?

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It has been resolved for us in New York. Thank you.

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Microsoft's advisory TM173756 (through the 365 admin center) said half an hour ago "We've rerouted traffic to alternate healthy infrastructure and our telemetry indicates connectivity improvement. We're analyzing the remaining affected infrastructure to determine if any other traffic needs to be rerouted."  It may be that not all affected users are fixed yet, depending on what tenant and infrastructure they happen to be hitting.

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Working again for us. Looks like that change is slowly making its way around the CDN edge nodes!