SOLVED

Teams Crashes on Startup

Highlighted
Occasional Contributor

Not sure if this is the right place, but i can't do the "report from within teams" since teams won't start.


This happened to both myself and colleague, immediately after we were invited as guests to another organisations teams, in addition to our own.  It hung and now it crashes on start-up saying "Something went wrong" and suggesting we log out and in again.  Tried that.  Doesn't help.  Also tried removing first cache folder contents then whole teams folder from AppData/Roaming/Microsoft/teams.  Only change is it now says "Failed to reach https://" instead of "Failed to reach https://teams.microsoft.com" as it did before.

 

image.png

 

I can't even get in via web browser.  If i go to teams.microsoft.com I get asked to log in, but having done so I get a page at https://teams.microsoft.com/_ which just says "The page cannot be displayed because an internal server error has occurred."

49 Replies
Highlighted
Best Response confirmed by Slarti (Occasional Contributor)
Solution
there is ongoing issues right now with Microsoft teams! I’ll let you know when I know more

Adam
Highlighted

These are the main problems I can see:

 

GET https://teams.microsoft.com/scripts/extra.js net::ERR_ABORTED 500

 

Uncaught Error: [$injector:modulerr] http://errors.angularjs.org/1.5.13/$injector/modulerr?p0=teamspace&p1=TypeError%3A%20Cannot%20read%2...)

 

I have cleared all msteams credentials from credential manager, I've cleared all storage, logged out and back in.  Can't get past this script failing to download.

Highlighted

Apparently there's a bug logging in, so i guess switching between two already open teams must be affected as well

Highlighted
Just tagging on here as well - the whole company cannot log into teams right now.
Highlighted

What is the ETA on getting things back up and running?

current time is 8:36 am Central Time.  

Highlighted
AFAIK there is no ETA right now!
Highlighted

Just wondering: is there a "status" page for the teams service, that we could check in such situations?

Highlighted

We are experiencing the exact same problems within our organization as well this morning.

Highlighted

Following this thread. 2 of my team members can't get in today....

Highlighted

Following

Hi @Slarti 

 

It will be in your 365 admin panel under service health. Here is the latest on the advisory

 

TeamsIssue.PNG

 

Best, Chris

Highlighted

Following thread also.  I have three team members down.  Looking for and eta, and wondering if this is effecting anything else in Office 365? 

Highlighted

Oddly, although I can't get in to Teams (two different tenants) on Mac Desktop app or Chrome, I can apparently log in from my iPhone app.

Highlighted

Microsoft should make Teams status available like Slack does.

Highlighted
Yes! As for now in the admin portal
Highlighted

Our Admin had to reach out to support in order to find out MS is having issues. Sounds like they didn't know either.

Highlighted

Hi @Christopher Hoard 

 

I guess the "Admin panel" is only accessible to my sysadmins?  At least, I can't find a link from www.office.com and the docs i found refer to a specific email.  I'm just a humble developer (but as such I try to admin my own machine pretty far).  Don't see the need to restrict access to status info

Highlighted

Same issue here.  I have access via Android app and iOS but neither desktop Windows app nor web app.  Just started today.

Highlighted
Yeah, but can i access that as an ordinary user, who isn't admin for my organisation?