Home

Teams crashes every 10 - 20 seconds. Desktop renderer process crashed error

%3CLINGO-SUB%20id%3D%22lingo-sub-84650%22%20slang%3D%22en-US%22%3ETeams%20crashes%20every%2010%20-%2020%20seconds.%20Desktop%20renderer%20process%20crashed%20error%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-84650%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EFor%20the%20last%20week%20when%20I%20join%20a%26nbsp%3Bmeeting%20on%20Teams%20it%20crashes%20after%20around%2010%20-%2020%20seconds.%20%26nbsp%3BThen%20restarts%20saying%20there%20was%20a%20glitch.%20%26nbsp%3BIt%20repeats%20this%20process%20about%208%20times%20then%20asks%20me%20to%20log%20back%20in.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20log%20file%20says%26nbsp%3B%3CSPAN%3Edesktop_renderer_process_crashed.%20%26nbsp%3BI%20haven't%20been%20unable%20to%20find%20a%20solution%20online.%20%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EReinstalling%20Teams%20hasn't%20worked.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAny%20ideas%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20full%20log%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ETue%20Jul%2004%202017%2015%3A03%3A34%20GMT%2B0200%20(Central%20European%20Summer%20Time)%20%26lt%3B7824%26gt%3B%20--%20event%20--%20name%3A%20desktop_renderer_process_crashed%3CBR%20%2F%3Eurl%3A%20https%3A%2F%2F%3CBR%20%2F%3Etype%3A%20renderer%3CBR%20%2F%3EappRuntime%3A%207331.066%3CBR%20%2F%3EappInitialized%3A%20true%3CBR%20%2F%3Eactivities%3A%20admin_update_consumptionhorizon%2Cpanelaction_chat_app.conversation_sendButton_compose%2Cchat_send_message%2Ccheck_for_updates_appcache%2Cpanelaction_chat_app.conversation_sendButton_compose%2Cpanelview_toast_toast%2Cpanelaction_toast_toastItem_toast%2Cchat_send_message%2Csingle_people_profile%2Cincoming_call%2Cpanelview_callingScreen_app.calling%2Cbatch_people_profile%2Cget_meeting_info%2Csingle_people_profile%2Csingle_people_profile%2Cadmin_update_consumptionhorizon_clientonly%2Cadmin_get_aggregatesettings%2Cadmin_start_aggregatesettingsstore%2Cpresence_ischanged_mystatus%2Cadmin_update_consumptionhorizon%2Cpresence_implicitswitch_mystatus%2Clongpoll_update_interestedresources__Presence%2Cpanelview_callAlertBanner_app.calling%2Ccall_accept%2Cbatch_people_profile%2Cbatch_people_profile%2Cmedia_connected%2Cvideo_stream_rendering%2Cpanelaction_taskBarMenu_app.calling_taskBarIcon_taskBarMenuItem%2Cpresence_resync_otherstatuses%2Cbatch_people_profile%2Cbatch_people_profile%2Csingle_people_profile%2Cvideo_stream_rendering%2Cpanelaction_callAlertBanner_app.calling_muteAudioButton_callingScreen%3CBR%20%2F%3EtimeSinceActivity%3A%2011.645%3CBR%20%2F%3EappStates%3A%20Started%2CSSOStart%2CSSOSuccess%2CInitialized%2CCheckingUpdates%2CInCall%3CBR%20%2F%3EtimeSinceAppState%3A%2021.263000011444092%3CBR%20%2F%3EwebAppStates%3A%20IndexInitialize%2CIndexAppCacheUpdateNotReady%2CIndexJsLoaded%2CIndexHtmlLoaded%2CInteractive%2CInactive%2CInteractive%2CInactive%2CLongInactive%2CInteractive%2CInactive%2CInteractive%2CInactive%2CInteractive%2CInactive%2CInteractive%2CInCall%3CBR%20%2F%3EtimeSinceWebAppState%3A%2021.271999835968018%3CBR%20%2F%3EdiagnosticEvents%3A%20ua%3Acheck_for_updates_appcache%2Cua%3Apanelaction_chat_app.conversation_sendButton_compose%2Cua%3Apanelview_toast_toast%2Cua%3Apanelaction_toast_toastItem_toast%2Cwa%3AInCall%2Cas%3AInCall%2Cua%3Achat_send_message%2Cua%3Asingle_people_profile%2Cua%3Aincoming_call%2Cua%3Apanelview_callingScreen_app.calling%2Cua%3Abatch_people_profile%2Cua%3Aget_meeting_info%2Cua%3Asingle_people_profile%2Cua%3Asingle_people_profile%2Cua%3Aadmin_update_consumptionhorizon_clientonly%2Cua%3Aadmin_get_aggregatesettings%2Cua%3Aadmin_start_aggregatesettingsstore%2Cua%3Apresence_ischanged_mystatus%2Cua%3Aadmin_update_consumptionhorizon%2Cua%3Apresence_implicitswitch_mystatus%2Cua%3Alongpoll_update_interestedresources__Presence%2Cua%3Apanelview_callAlertBanner_app.calling%2Cua%3Acall_accept%2Cua%3Abatch_people_profile%2Cua%3Abatch_people_profile%2Cua%3Amedia_connected%2Cua%3Avideo_stream_rendering%2Cua%3Apanelaction_taskBarMenu_app.calling_taskBarIcon_taskBarMenuItem%2Cua%3Apresence_resync_otherstatuses%2Cua%3Abatch_people_profile%2Cua%3Abatch_people_profile%2Cua%3Asingle_people_profile%2Cua%3Avideo_stream_rendering%2Cua%3Apanelaction_callAlertBanner_app.calling_muteAudioButton_callingScreen%3CBR%20%2F%3EtimeSinceLastDiagnosticEvent%3A%2011.645999908447266%3CBR%20%2F%3EtimeSinceSecondLastDiagnosticEvent%3A%2011.645999908447266%3CBR%20%2F%3E%3CBR%20%2F%3ETue%20Jul%2004%202017%2015%3A03%3A34%20GMT%2B0200%20(Central%20European%20Summer%20Time)%20%26lt%3B7824%26gt%3B%20--%20error%20--%20Renderer%20process%20crashed%20with%20url%20https%3A%2F%2F%2C%20restarting%20the%20app.%3CBR%20%2F%3ETue%20Jul%2004%202017%2015%3A03%3A35%20GMT%2B0200%20(Central%20European%20Summer%20Time)%20%26lt%3B7824%26gt%3B%20--%20info%20--%20Restart%20reason%20set%20to%20crash%3CBR%20%2F%3ETue%20Jul%2004%202017%2015%3A03%3A35%20GMT%2B0200%20(Central%20European%20Summer%20Time)%20%26lt%3B7824%26gt%3B%20--%20info%20--%20Restarting%20app%20Teams%20with%20reason%20crash%3CBR%20%2F%3ETue%20Jul%2004%202017%2015%3A03%3A35%20GMT%2B0200%20(Central%20European%20Summer%20Time)%20%26lt%3B7824%26gt%3B%20--%20info%20--%20Quitting%20app%20Teams%20with%20session%20of%20a8373e50-d033-be70-d7cc-44d1b6f143f4%20and%20desktop%20session%20of%20desktop-36e9f09e-0bf2-41d7-b9f1-53c7d4d2b475%3CBR%20%2F%3ETue%20Jul%2004%202017%2015%3A03%3A35%20GMT%2B0200%20(Central%20European%20Summer%20Time)%20%26lt%3B7824%26gt%3B%20--%20info%20--%20Patched%20config%20%3D%20%7B%22preventUpnDetectSso%22%3Afalse%2C%22currentWebLanguage%22%3A%22en-GB%22%2C%22silentUpdateTriggered%22%3Afalse%2C%22launchTime%22%3A%221499166083072%22%2C%22desktopZoomLevel%22%3A0%2C%22isLoggedOut%22%3Afalse%2C%22isAppFirstRun%22%3Afalse%2C%22isForeground%22%3Atrue%2C%22machineId%22%3A%223625db2c401f7d56d406a0fc4c4e091896748ef6766fc00fc4510c7cf5198d82%22%2C%22deviceInfoId%22%3A%22b26b08921b3b732bac19dfd31ad3cd909afabbb9742808b629df7ba111ce5b86%22%2C%22restartReason%22%3A%22crash%22%2C%22notificationWindowOnClose%22%3Atrue%2C%22overrideOpenAsHiddenProperty%22%3Atrue%2C%22desktopSessionId%22%3A%22desktop-36e9f09e-0bf2-41d7-b9f1-53c7d4d2b475%22%7D%3CBR%20%2F%3ETue%20Jul%2004%202017%2015%3A03%3A35%20GMT%2B0200%20(Central%20European%20Summer%20Time)%20%26lt%3B7824%26gt%3B%20--%20event%20--%20name%3A%20desktop_current_configuration%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-84650%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EDeveloper%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-95031%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20crashes%20every%2010%20-%2020%20seconds.%20Desktop%20renderer%20process%20crashed%20error%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-95031%22%20slang%3D%22en-US%22%3E%3CP%3EI%E2%80%99ve%20not%20had%20the%20crash%20for%20a%20while%20now.%20We%20had%20a%20daily%20team%20meeting%20set%20up%20with%20about%20six%20of%20us.%20Because%20it%20kept%20crashes%20our%20project%20manager%20called%20me%20first%2C%20then%20added%20the%20others%20one%20by%20one.%20No%20more%20crashes.%20If%20you%20have%20a%20regular%20meeting%20set%20up%20then%20try%20deleting%20it%20and%20re-creating%20it.%20You%20might%20get%20lucky.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-95010%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20crashes%20every%2010%20-%2020%20seconds.%20Desktop%20renderer%20process%20crashed%20error%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-95010%22%20slang%3D%22en-US%22%3E%3CP%3EThe%20same%20thing%20here%20also%2C%20When%20i%20join%20a%20meeting%2C%20it%20crashes.%20it%20is%20only%20happening%20on%20my%20windows%2010%20machine%20though%2C%20when%20i%20connect%20from%20my%20other%20machine%20which%20has%20windows%20server%202008%2C%20it%20works%20fine%20without%20any%20error.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-84698%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20crashes%20every%2010%20-%2020%20seconds.%20Desktop%20renderer%20process%20crashed%20error%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-84698%22%20slang%3D%22en-US%22%3E%3CP%3EThere%20are%20no%20issues%20with%20posts%20%2F%20chats.%20%26nbsp%3BIt%20only%20happens%20during%20meetings.%20%26nbsp%3BI'll%20join%20the%20meeting%20and%2010%20seconds%20later%20it%20crashes.%20%26nbsp%3BWhen%20I%20saw%20the%20rendering%20error%20I%20tried%20joining%20the%20meeting%20and%20minimised%20the%20window%20so%20there%20would%20be%20nothing%20to%20render.%20%26nbsp%3BIt%20still%20crashed.%20%26nbsp%3BThe%20best%20result%20was%20when%20I%20joined%20the%20meeting%20then%20switched%20to%20the%20chat%20version.%20%26nbsp%3BThe%20meeting%20window%20was%20still%20visible%20in%20the%20top%20left%20but%20was%20much%20smaller.%20%26nbsp%3BI%20managed%20about%2020%20seconds%20before%20it%20crashed%20that%20time.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-84697%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20crashes%20every%2010%20-%2020%20seconds.%20Desktop%20renderer%20process%20crashed%20error%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-84697%22%20slang%3D%22en-US%22%3EAre%20you%20always%20looking%20at%20the%20same%20posts%20when%20it%20crashes%20%3F%20Could%20it%20be%20some%20kind%20of%20weirdly%20corupt%20animated%20gif%20that%20busts%20after%208%20seconds%20each%20time%20%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1031568%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20crashes%20every%2010%20-%2020%20seconds.%20Desktop%20renderer%20process%20crashed%20error%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1031568%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F65533%22%20target%3D%22_blank%22%3E%40Chris%20Shallcross%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20had%20a%20problem%20where%20Teams%20would%20go%20into%20a%20loop%20where%20it%20crashed%20every%20time%20it%20started%2C%20then%20restarted%2C%20then%20crashed...%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20log%20file%20also%20indicated%20a%20problem%20with%20the%20rederering.%20So%2C%20after%20a%20week%20of%20looking%20for%20a%20solution%2C%20I%20thougt%20it%20might%20just%20help%20if%20the%20window%20was%20minimized%20during%20the%20startup%20process.%20And%20it%20helped!%20I%20minimized%20the%20window%20as%20fast%20as%20possible%2C%20when%20Teams%20started%2C%20waited%2010-15%20seconds%20to%20let%20it%20load%20completely%2C%20and%20voil%C3%A1..%20I%20could%20maximize%20the%20window%20again%20and%20start%20using%20Teams%20normally.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
Chris Shallcross
New Contributor

Hi,

 

For the last week when I join a meeting on Teams it crashes after around 10 - 20 seconds.  Then restarts saying there was a glitch.  It repeats this process about 8 times then asks me to log back in.

 

The log file says desktop_renderer_process_crashed.  I haven't been unable to find a solution online.

 

Reinstalling Teams hasn't worked.

 

Any ideas?

 

The full log:

 

Tue Jul 04 2017 15:03:34 GMT+0200 (Central European Summer Time) <7824> -- event -- name: desktop_renderer_process_crashed
url: https://
type: renderer
appRuntime: 7331.066
appInitialized: true
activities: admin_update_consumptionhorizon,panelaction_chat_app.conversation_sendButton_compose,chat_send_message,check_for_updates_appcache,panelaction_chat_app.conversation_sendButton_compose,panelview_toast_toast,panelaction_toast_toastItem_toast,chat_send_message,single_people_profile,incoming_call,panelview_callingScreen_app.calling,batch_people_profile,get_meeting_info,single_people_profile,single_people_profile,admin_update_consumptionhorizon_clientonly,admin_get_aggregatesettings,admin_start_aggregatesettingsstore,presence_ischanged_mystatus,admin_update_consumptionhorizon,presence_implicitswitch_mystatus,longpoll_update_interestedresources__Presence,panelview_callAlertBanner_app.calling,call_accept,batch_people_profile,batch_people_profile,media_connected,video_stream_rendering,panelaction_taskBarMenu_app.calling_taskBarIcon_taskBarMenuItem,presence_resync_otherstatuses,batch_people_profile,batch_people_profile,single_people_profile,video_stream_rendering,panelaction_callAlertBanner_app.calling_muteAudioButton_callingScreen
timeSinceActivity: 11.645
appStates: Started,SSOStart,SSOSuccess,Initialized,CheckingUpdates,InCall
timeSinceAppState: 21.263000011444092
webAppStates: IndexInitialize,IndexAppCacheUpdateNotReady,IndexJsLoaded,IndexHtmlLoaded,Interactive,Inactive,Interactive,Inactive,LongInactive,Interactive,Inactive,Interactive,Inactive,Interactive,Inactive,Interactive,InCall
timeSinceWebAppState: 21.271999835968018
diagnosticEvents: ua:check_for_updates_appcache,ua:panelaction_chat_app.conversation_sendButton_compose,ua:panelview_toast_toast,ua:panelaction_toast_toastItem_toast,wa:InCall,as:InCall,ua:chat_send_message,ua:single_people_profile,ua:incoming_call,ua:panelview_callingScreen_app.calling,ua:batch_people_profile,ua:get_meeting_info,ua:single_people_profile,ua:single_people_profile,ua:admin_update_consumptionhorizon_clientonly,ua:admin_get_aggregatesettings,ua:admin_start_aggregatesettingsstore,ua:presence_ischanged_mystatus,ua:admin_update_consumptionhorizon,ua:presence_implicitswitch_mystatus,ua:longpoll_update_interestedresources__Presence,ua:panelview_callAlertBanner_app.calling,ua:call_accept,ua:batch_people_profile,ua:batch_people_profile,ua:media_connected,ua:video_stream_rendering,ua:panelaction_taskBarMenu_app.calling_taskBarIcon_taskBarMenuItem,ua:presence_resync_otherstatuses,ua:batch_people_profile,ua:batch_people_profile,ua:single_people_profile,ua:video_stream_rendering,ua:panelaction_callAlertBanner_app.calling_muteAudioButton_callingScreen
timeSinceLastDiagnosticEvent: 11.645999908447266
timeSinceSecondLastDiagnosticEvent: 11.645999908447266

Tue Jul 04 2017 15:03:34 GMT+0200 (Central European Summer Time) <7824> -- error -- Renderer process crashed with url https://, restarting the app.
Tue Jul 04 2017 15:03:35 GMT+0200 (Central European Summer Time) <7824> -- info -- Restart reason set to crash
Tue Jul 04 2017 15:03:35 GMT+0200 (Central European Summer Time) <7824> -- info -- Restarting app Teams with reason crash
Tue Jul 04 2017 15:03:35 GMT+0200 (Central European Summer Time) <7824> -- info -- Quitting app Teams with session of a8373e50-d033-be70-d7cc-44d1b6f143f4 and desktop session of desktop-36e9f09e-0bf2-41d7-b9f1-53c7d4d2b475
Tue Jul 04 2017 15:03:35 GMT+0200 (Central European Summer Time) <7824> -- info -- Patched config = {"preventUpnDetectSso":false,"currentWebLanguage":"en-GB","silentUpdateTriggered":false,"launchTime":"1499166083072","desktopZoomLevel":0,"isLoggedOut":false,"isAppFirstRun":false,"isForeground":true,"machineId":"3625db2c401f7d56d406a0fc4c4e091896748ef6766fc00fc4510c7cf5198d82","deviceInfoId":"b26b08921b3b732bac19dfd31ad3cd909afabbb9742808b629df7ba111ce5b86","restartReason":"crash","notificationWindowOnClose":true,"overrideOpenAsHiddenProperty":true,"desktopSessionId":"desktop-36e9f09e-0bf2-41d7-b9f1-53c7d4d2b475"}
Tue Jul 04 2017 15:03:35 GMT+0200 (Central European Summer Time) <7824> -- event -- name: desktop_current_configuration

5 Replies
Highlighted
Are you always looking at the same posts when it crashes ? Could it be some kind of weirdly corupt animated gif that busts after 8 seconds each time ?
Highlighted

There are no issues with posts / chats.  It only happens during meetings.  I'll join the meeting and 10 seconds later it crashes.  When I saw the rendering error I tried joining the meeting and minimised the window so there would be nothing to render.  It still crashed.  The best result was when I joined the meeting then switched to the chat version.  The meeting window was still visible in the top left but was much smaller.  I managed about 20 seconds before it crashed that time.

Highlighted

The same thing here also, When i join a meeting, it crashes. it is only happening on my windows 10 machine though, when i connect from my other machine which has windows server 2008, it works fine without any error.

Highlighted

I’ve not had the crash for a while now. We had a daily team meeting set up with about six of us. Because it kept crashes our project manager called me first, then added the others one by one. No more crashes. If you have a regular meeting set up then try deleting it and re-creating it. You might get lucky.

Highlighted

@Chris Shallcross 

I had a problem where Teams would go into a loop where it crashed every time it started, then restarted, then crashed...

 

The log file also indicated a problem with the rederering. So, after a week of looking for a solution, I thougt it might just help if the window was minimized during the startup process. And it helped! I minimized the window as fast as possible, when Teams started, waited 10-15 seconds to let it load completely, and voilá.. I could maximize the window again and start using Teams normally.

Related Conversations
Status Unknown
AlexT88 in Microsoft Teams on
1 Replies
Kaizala Custom Action Photo storage
Lisa_sach in Microsoft Kaizala on
2 Replies
Teams message encryption
Thomas_Steibl in Microsoft Teams on
3 Replies