Mar 12 2021 05:34 AM
Hello,
my daughter uses Teams for home school and very ofter after some time of usage, Teams stops working, only the audio is present and the laptop is completely stuck.
The only way to get out of that situation is a hard reset with the power button.
It happened on the app version, then they suggested me to use the web version but it still crashes.
The laptop is brand new and is a HP 255 G7, AMD Ryzen 3, 8Gb di RAM. Only MS365 is installed.
I tried every step that is recommended for similar issues (disable GPU acceleration, clean cache files, etc.) but none of these worked.
I found on the web hundreds of people complaining for the same problem and it seems to me that all of them have AMD processors. Could it be some kind on incompatibility with AMD?
I use Teams for work an a PC with Intel and it woks fine.
This is my thread in the MS community with some error screens taken when the issue occurred with the desktop version of Teams: https://answers.microsoft.com/it-it/msteams/forum/msteams_tff-msteams_topother/lapp-desktop-di-teams...
Teams makes Dwm.exe crash and the PC becomes not responsive.
Please help me because this is becoming very frustrating for my daughter.
Thanks
Alessandro
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