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Teams crashes after the loading app splash screen and leave a white screen with code in it

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New Contributor

Teams crashes after the loading app splash screen and leave a white screen with code in it,  

Have uninstalled and reinstalled the app + deleted the app data files, all temp files . and this has not resolved the issue, the installer was from the team's site and has been download multiple times. 

Any idea what is causing this issue .

 

Here is an example of the output.

 

<!DOCTYPE html>
<html ng-csp
ng-controller="AppController as app"
lang="{{app.lang}}"
class="{{app.browserClass}}"
manifest="/skypespaces.appcache"
ng-class="{
'surface-hub-app': app.layoutService.surfaceHubEnabled,
'is-in-snap': app.layoutService.isSnap,
'surface-hub-2-app': app.layoutService.surfaceHub2Enabled,
'oops': app.layoutService.isOops,
'unsupported-browser': app.layoutService.isUnsupportedBrowser,
'performance-mode-low': app.layoutService.isLowPerformanceMode,
'performance-mode-normal': !app.layoutService.isLowPerformanceMode,
'disable-css-animations': app.layoutService.disableCssAnimations
}">
<head data-app='{"sessionId":"00000000021F4A76B13BC44823E28FBC","eventId":"C981EB538D4848E89D11606D50FD6F08","ring":{"id":"general","friendlyName":"Public","isPublic":true,"eTag":"\"8VSFJcEg2SjKXXg09++bk8MGRXoYbPm8F6+za72rN8c=\"","configIds":"P-E-25761-2-4,P-R-35697-1-13,P-R-35087-1-27,P-R-34341-1-9,P-R-33341-1-11,P-R-33110-1-29,P-R-31345-1-58,P-R-29971-10-11,P-R-29076-1-6,P-R-28767-1-8,P-R-28540-2-8,P-R-28398-10-17,P-R-28312-1-10,P-R-28069-1-11,P-R-28038-1-2,P-R-28032-1-7,P-R-26695-1-7,P-R-26562-1-12,P-R-26527-5-20,P-R-26164-1-11,P-R-25785-1-30,P-R-25095-9-62,P-R-24955-15-83,P-R-24446-1-11,P-R-24191-1-9,P-R-23504-1-15,P-R-19719-5-31777"},"middleTierRing":{"id":"general","friendlyName":"Public","isPublic":true,"eTag":"\"e1FUrGNVPE/biqyJ6+bOhcWTJJllATizP6PNqNGq2L4=\"","configIds":"P-R-35087-1-27,P-R-33110-1-29,P-R-31345-1-58,P-R-28069-1-11,P-R-26562-1-12,P-R-26527-5-20,P-R-26164-1-11,P-R-25785-1-30,P-R-25095-9-62,P-R-24446-1-11,P-R-23504-1-15,P-R-19719-5-31777"},"api":null,"rootUri":"https://teams.microsoft.com/","preferredLocales":["en-gb"],"flights":["test-skypeteams-web-a","mstea..."]}'
data-themes='[{"key":"default","label":"Default","active":true},{"key":"dark","label":"Dark"},{"key":"contrast","label":"Contrast"}]'
data-build-date='2019-02-01T04:00:15.611Z'
data-version-date='2019-02-01T03:29:07.000Z'
data-version-hash='99cec3f31456c3201efa18c9013a1d21d71f20ff'
dir="{{::app.localizationService.langDirection}}">
<title ng-bind="app.pageTitle">Microsoft Teams</title>


<meta name="viewport" content="width=device-width, initial-scale=1" />
<meta name="robots" content="noindex" />
<meta name="format-detection" content="telephone=no">

<script nonce="1NfZLepcJtNRtvrGJ93oaw==">
/** When we upload compiled files to CDN, we upload them in different folder in different env.
For example, In Prod, we upload all compiled -minified files in /hashedjs folder,
In INT env, we upload them in /st-statics-df/hashedjs folder whereas in PR build,
we upload directly in the root directory. So, For lazy loading, the webpack public path should be
different for different env.
There's a webpack runtime public path plugin using which we can set different public paths for different env.

 

3 Replies
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Hmm! Theres a lot of surface hub in that text??

What’s your download url?
Try downloading it from the webclient!

Also read and provide the log files:

https://docs.microsoft.com/en-us/microsoftteams/log-files

Adam
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Highlighted

@adam deltinger 

 

It seems OP has abandoned the thread. I have this problem with 2 of my users. Followed same steps as OP to no avail. 

 

The .exe was downloaded from https://products.office.com/en/microsoft-teams/download-app

 

I'm unable to get logs as the application opens and closes before I can right click on the icon.