SOLVED

Teams CQD and Troubleshooting

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Occasional Visitor
Hey all,

Has anyone here used the CQD and Teams Admin page to successfully reduce poor quality calls and avoid customers calling a service desk with a poor experience?
1 Reply
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Best Response confirmed by adam deltinger (MVP)
Solution
Hi @billyesc1,

Yes, and there is some great material out there which will explain it including these

Call Quality Dashboard v3
https://www.youtube.com/watch?v=fyLU2IPAVRs&t=207s

Teams AV Quality: Call Quality Dashboard
https://www.youtube.com/watch?v=99hpD2Y4-54

Managing and Maintaining Quality for Calls in Microsoft Teams
https://www.youtube.com/watch?v=8NphpylHIhs

I would say watch all three and you should have a good idea. Call analytics is for analysing single calls whereas CQD is looking at quality and reliability all up for the whole organisation. A lot of the time, a single call will not be enough to diagnose the issue

Hope that answers your question

Best, Chris