Hi
@billyesc1,
Yes, and there is some great material out there which will explain it including these
Call Quality Dashboard v3
https://www.youtube.com/watch?v=fyLU2IPAVRs&t=207sTeams AV Quality: Call Quality Dashboard
https://www.youtube.com/watch?v=99hpD2Y4-54Managing and Maintaining Quality for Calls in Microsoft Teams
https://www.youtube.com/watch?v=8NphpylHIhsI would say watch all three and you should have a good idea. Call analytics is for analysing single calls whereas CQD is looking at quality and reliability all up for the whole organisation. A lot of the time, a single call will not be enough to diagnose the issue
Hope that answers your question
Best, Chris