Apr 21 2020 01:19 PM
Hello,
We have an issue currently where Teams is displaying incorrect contact card data for some users, and not only incorrect but data from 3+ months ago. I've seen this reported numerous other times but it is usually a cache/AD issue but we only recently moved from SfB to Teams 3 weeks ago so I don't think local data would be to blame (and force closing/updating/re-installing hasn't helped either), and our AD/Azure AD/Office365/Outlook Contacts are all displaying the correct/updated information. I'm kind of at a loss here and wanted to see if anyone else might be able to offer some insight, thanks in advance!
Apr 23 2020 07:11 AM
Solution@dandis20 - is the information consistently wrong for a set of users? If you have local contact information for a user that could display "localized" information. Also, if you compare desktop app vs web app contact information for a contact with these issues can you replicate the different information - or does one location show correctly?
/Josh
Apr 27 2020 12:14 PM
Thanks for the reply Josh! As it turns out it was indeed just local data, and I was simply misinformed by a tech regarding the date of the incorrectly displayed data. Simple logout, terminate process and re-open cleared it up.
Dec 08 2021 03:09 PM
Sep 01 2022 10:54 AM
@Josh Leporati do the users with the missing or wrong contact info have to sign out Teams or do I have to? In our on-premise AD and 365 admin center has all the contact info but it does not show up for the users in Teams correctly.
Jan 03 2023 07:04 PM
Apr 23 2020 07:11 AM
Solution@dandis20 - is the information consistently wrong for a set of users? If you have local contact information for a user that could display "localized" information. Also, if you compare desktop app vs web app contact information for a contact with these issues can you replicate the different information - or does one location show correctly?
/Josh