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Teams Constantly Shows Unread in Other Teams Account

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Occasional Contributor

I am a member of two Teams "organisations" [1].  We have our own Teams setup for internal use and then I am also present as a guest in certain Teams/Channels in one of our client's Teams - for discussions around collaborative development project with the client.  I get a switcher up next to my name (I am using Windows desktop client) which allows me to switch between the two.

 

This largely works.  I think it's too slow and heavy when switching - seems to log me out and in to the other but it works to switch.  The main problem is that it insists, most of the time, in showing a number of unread messages in the "other" team.  I.e. currently if I am showing our Teams it shows 6 unread in the client Teams.  If I switch it show 2 unread in our teams.  I have nothing unread in either.


Frankly, this makes it almost worse to have the joint channel than not.  I cannot keep switching (since it takes so long, and since I have work to do :)) so I have to rely on the notifications to know if there is something there I need to read.

 

Have had similar arrangements with clients using Slack which has worked really well...

 

I couldn't find a simple "Report a bug" location (which is, in and of itself, also a bug IMO!) so posting it here.

 

 

[1] not sure what the correct term is since a "team" is a sub-set within one such.

2 Replies
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@Slarti I see the same thing.  NO matter how many times I switch back and forth, it still shows an incorrect unread count for the other tenant/organization.

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Good morning, I've experienced the same thing (when jumping between our own tenant and MSFT's). Not that is addresses the underlying issue, but I have found that clearing the Teams cache seems to remove the false notification.