Teams Completely Blank on OSX

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New Contributor

I've been using Teams for a couple weeks without any issue, until today the entire window decided to go blank. If I move my cursor around it I can sometimes see flashes of text appear or another user's display picture, and I can see my cursor change from an arrow to a hand (as if it's over a clickable link), so it seems that it's all there, but there is an issue displaying it properly. I have already tried removing and re-adding the app. I'm wondering if there is something else needing an update to fix this?

 

I am on El Capitan 10.11.6, currently up to date for my Mac. (It won't support Sierra)

 

See screenshot.

13 Replies
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UPDATE:

 

I've noticed a similar issue with other programs on my Mac, so I am now looking for a common denominator. It's happened in Chrome on pages such as Outlook.com, where I'll be scrolling and the page will suddenly go blank with some slight flickers of content. 

 

I guess I'm hoping that someone in the community has some insight into what makes Teams tick that would also be used in Chrome.

 

I've tried updating AND uninstalling/reinstalling: Java, Flash, and Silverlight (I'm grasping at straws here)

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I'm in the same boat, except that my Teams window is all blue. Like you, I can get partial bits of text to appear. I believe that the login screen is being obscured. I went so far as to remove every .plist and cache file installed by Teams and re-install, but that didn't do any good. Ugh.

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I had the same problem for over a week. I launched the program yesterday and just minimized it so i could see the message counter. To my surprise, after a few hours - it began working again with no blank screen. No idea why.

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Mine's back now too. I had it running in the background so I'd at least see if I had alerts in my dock, and when I had a banner pop up I clicked it out of habbit. It opened in the desktop app and to my surprise it was working.

 

It would be nice to know what fixed it. I don't recall seeing a Teams update, but aparently it's a silent update?

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Same thing for me on Mac OS 10.13.4

Even reinstallating doesn't help.

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@Adam Coates 

Same to me on macOs Mojave 10.14.5

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completely removing the folder ~/Library/Application Support/Microsoft/Teams and restarting Teams helped for me
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completely removing the folder ~/Library/Application Support/Microsoft/Teams and restarting Teams helped for me

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Thanks! This worked for me too.
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@NicolasSch 

 

Thank you!

I wish I would of saw this a couple of days ago as I could not get Microsoft Teams to load or work on my Mac OS X El Capitan. But I was able to install on my Windows PC....:smile:

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Hi @NicolasSch 

 

~/Library/Application Support/Microsoft/Teams doesn't exist on my system, is there an alternative folder?

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Try: open ~/Library/'Application Support'/Microsoft/Teams
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@Ca2Hauge Thank you - yes this worked perfectly. Thank you.