Jan 27 2021 06:07 PM - edited Jan 29 2021 04:44 PM
This issue only affects/affected users who use the same username with their work/school account (AAD) and their personal Microsoft account (MSA). Any currently affected users should uninstall Teams and download it again from https://teams.microsoft.com/download or use the Teams web app while we resolve the issue.
Jan 27 2021 10:09 PM
Jan 28 2021 03:19 AM
If you ever need to check if a user has his work/school account registered as a Microsoft account as well, browse to live.com and enter the email address.
That said, it would be extremely helpful if an Azure admin could get a report on all email addresses in his domain that are registered as MS accounts for troubleshooting and helping to reducing those double accounts.
Jan 29 2021 02:51 AM
@Sam Cosby what is the minimum version for the fix? We have a few users for which we removed the double MS account, reinstalled Teams and deleted the cache but the issue remained.
Feb 09 2021 08:35 AM
Hi Sam,
We are still having issues with mac users in spite of downloading the latest version & installing it.
Any suggestions here? Thanks!
Dec 08 2021 12:29 AM
Dear Sam, we still have this loading issue with the latest version of Teams. And, we tried to log on Teams and Office 365 with different user's name, it didn't work...Any further advice on the solution?
Dec 08 2021 12:30 AM
Dec 08 2021 08:41 AM