Teams client not updating

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Occasional Contributor

Hello,

 

Microsoft Teams client on Windows 7 endpoints (with ESU) - 32-bit client, and Windows 10 - 64-bit client are not updating via Avatar -> Info -> Check for Updates

 

Teams is installed on both endpoints in Machine-Wide mode with source=default

 

Checking storage.json in %AppData%\Microsoft\Teams\  the latest version (.nupkg) that it pulls down is 1.3.00.28779.

 

I can manually download from https://statics.teams.microsoft.com/production-windows-x64/1.3.00.32283/Teams-1.3.00.32283-full.nupk...

 

Any idea on how to resolve?

 

Thanks,

 

Jonathan

5 Replies
Hi!
Machine wide installs don’t auto update! You need to manually install a newer version every time

https://docs.microsoft.com/en-us/microsoftteams/teams-for-vdi#install-or-update-the-teams-desktop-ap...

Adam

@adam deltinger 

Thanks for your reply. It's not the machine-wide installer that I'm worried about updating, it's the per user client that is installed by the machine-wide installer on logon. This is on PCs/laptops, installed as per the instructions with the MSI property  ALLUSERS=1 set. I'm aware that the VDI installation - installed with the MSI properties  ALLUSERS=1 ALLUSER=1 - needs uninstalling and then manually updating, but this is not the case with the regular PC version.

 

Until recently, checking for updates in the client would force the client to check on the Internet for a newer version (.nupkg) and update and then prompt for restart, but this is no longer happening.

There’s been a number of people saying the manual and auto update function isn’t working properly. It’s also raised with the Teams team! I recommend also giving feedback about this through the client ( Help -> Feedback)

Adam

@adam deltinger 

Ah, good to know. I will do. Thanks for your help!

Hi, I posted this yesterday as I’ve heard about issues as well. Perhaps a workaround if you’re only having problems with a few clients?

https://techcommunity.microsoft.com/t5/microsoft-teams/force-teams-desktop-client-update/m-p/2056566