Teams client not updating

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Contributor

A couple of clients within our company are already running with the Teams Version 1.3.00.9267 but on most of the other users (including me) we are still on the Version 1.3.00.8663 and there is no new version regarding the update check within Teams. My user is the only one with release preference: targeted release within the O365 admin portal.

Any ideas?

7 Replies
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@ThomasSteibl 

 

I am also on 1.3.00.8663 and a check for updates does not bring anything new.  Are the clients with the newer versions on Windows Insider builds or something like that?  Teams updates kind of "are what they are" and there is very little control over them as things stand.

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@ThomasSteibl Hello Thomas, I don't know if you're familiar with the Teams client update process, but this is how it works https://docs.microsoft.com/en-us/microsoftteams/teams-client-update and could possibly explain the scenario you're describing.

 

I'm also on version 1.3.00.8663 and the problem for me is that my laptop is never idle :) I have noticed a couple of times that functionality appear/reappear when doing a manual sign out/sign in, but that's just a general tip.

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I would have hopened that a sign out from teams and restarting my computer would solve it. But it did not. @bec064 

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@ThomasSteibl Hello Thomas, same here actually. But as I mentioned in the previous post it's going to happen in idle mode.

 

"Teams desktop client updates are released every two weeks. If a critical update is required, Teams will bypass this schedule and release the update as soon as it’s available.

The desktop client updates itself automatically. Teams checks for updates every few hours behind the scenes, downloads it, and then waits for the computer to be idle before silently installing the update.

 

Users can also manually download updates by clicking Check for updates on the Profile drop-down menu on the top right of the app. If an update is available, it will be downloaded and silently installed when the computer is idle."

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@ThomasSteibl 

 

Check this out: 
https://answers.microsoft.com/en-us/msteams/forum/all/loss-of-blur-and-background-feature-with-micro...

 

I was looking for some info also since we had the same (some users with the 1.3.00.8663 version that had the Teams meetings backgrounds feature available and others with the 1.3.00.9267 where suddenly some features disappeared). Looks like there is an "issue" with this version so I would not be surprised if they "stopped" releasing anything until they figure it out.

 

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@CG-1717 

 

That sounds like a reasonable assumption if you have seen issues with 1.3.00.9267.

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@ThomasSteibl Hi, just want to let you know I wiped the Teams cache and rebooted, no difference. I then uninstalled Teams and rebooted, installed the desktop app again (via Teams web). Got an pretty old version. Actually succeeded in updating that one. But no difference. I am stuck on 1.3.00.8663 with a few of my colleagues having the later release. In other words, just a confirmation of @CG-1717 post ;)