12-18-2017 06:12 AM
12-18-2017 06:12 AM
Currently our chat history is not being stored in the user mailbox conversation history. Everything i can find states that this is where it should be according to the statement below here: https://goo.gl/ZQXmsU
"All Teams 1:1 or group chats are journaled through to the respective users’ mailboxes and all channel messages are journaled through to the group mailbox representing the Team"
Is there a setting or flag that i am missing to turn on retention? I have enabled skype for business retention polices so that they are saved in conversation history?
Is anyone else experiencing this?
12-18-2017 06:14 AM
12-18-2017 06:14 AMSolution
12-18-2017 09:15 AM
12-18-2017 09:15 AM
Of, if you simply want to ensure that items are being recorded, use the Get-MailboxFolderStatistics cmdlet to note the number of items and the date of the last item captured in the Team Chat folder under Conversation History. This is a language-specific name, so it will differ if you use a non-English client. See https://www.petri.com/teams-compliance-story for details.
12-19-2017 01:34 AM
Yes, even MFCMAPI (as long as your Outlook profile is not configured to use cached Exchange mode as the Team Chats items are only available online).
12-20-2017 02:24 AM
12-20-2017 02:24 AM
12-20-2017 03:02 AM
Items in the Teams Chat folder in your personal mailbox are from personal chats, not channel conversations (these are in the group mailbox of the team that the channel belongs to).
I am curious that you say you can find these items with Outlook. Is this the desktop client or OWA? If the desktop client, are you configured in cached Exchange mode? Can you give the steps you used to access this information? I ask because the folder is invisible to clients and I cannot find these items in my account using OWA or Outlook (I can with a compliance search). But sometimes Outlook has obscure ways of doing things that I have never heard of or have forgotten...
12-20-2017 03:24 AM
I think I'm using cached exchange mode (checked but not allowed to change), I'm using desktop client with O365. As I said I have to click search on server so maybe the cache thing is not relevant. So again the steps to find private/group messages for me is simply
12-20-2017 03:48 AM
How strange. I am using Outlook Click to Run Version 1712 (Build 8827.2082) and I don't see this behavior. I created a chat item with some specific content to use as a search target and I cannot find that item... I accept that you've unearthed some, but I wonder if a change was made in a recent build to stop the chat items turning up in search results...
12-20-2017 03:58 AM
12-20-2017 03:59 AM
OK, so we have a version difference... That could explain a lot. On the other hand, we might be looking in the wrong place! Such is the life of software addicts...
03-12-2018 01:05 PM
My conversation history folder stores messages from Skype for Business conversations, but not Teams?
03-12-2018 01:22 PM
03-12-2018 01:22 PM
07-19-2018 08:30 AM
07-19-2018 08:30 AM
How would we go about setting up journaling of Teams chats / messages to an external compliance tool?
12-09-2018 10:45 AM
has this be fixed or is it working yet? why??? Important for us to make the full switch to teams... ISSUE in skype for business. if a message is sent to a coworker, and they miss it, or are offline. it gets fwd to Missed conversation in there email folder. and if they do get it.... great... there still saved in there email conversation folder, (Genius who every did this) all this from skype for business, BUT... TEAMS need to work the exact SAME way please, WHY? of course we all can reply or open all team message all the time, when were on line, but sometimes we are offline, (having a real time in person meeting), or we are on a flight over the US and the plane does not have WIFI, everyone trained to use messages and are so use to me and others being available on SKYPE and TEAMS.... VIA pc or laptop or Phone all using TEAMS.. cool... but... in this case we are not do to Flight or Lunch or Driving home, THEN at that time, they send message anyway. and we have NO way of knowing or getting or see that message, once we log in to TEAMS... nor are email. because there is no missed conversation to email from TEAMS, nor a missed conversation flag or tab in TEAMS, (that would be better) but let not reinvent, you already have it GREAT in SKYPE for business, so lets follow using that. ISSUE 2 next. not every one in our org, gets to use TEAMS. some have to stay on skype for business, and send us messages, it would be nice to be a TEAMS member if you are, and you then don't have to have Skype for business open AND TEAMS too. as they both feed to the some Missed conversation folder, Please think about it.
12-09-2018 11:07 AM
Teams is never going to work in exactly the same way as Skype does. You'll have to get over this because Teams is a different product.
If you miss something because you're not connected with Teams when someone mentions you or pings you in a conversation, you'll get an email, the frequency of which is controlled by a user's Teams settings (see below). And Teams has an activity feed which is designed to tell people about important items they might otherwise overlook, such as when they are @ mentioned, someone replies to a message, and so on. That doesn't exist in Skype.
Sorry, but you will have to get with the new world..
01-30-2019 05:35 AM
So just to pickup where you guys left off,,,,SfB saved old chats in the "Conversation History" folder in Outlook.
If I have a private chat using TEAMS, not a chat in a TEAMS room, where is the Chat history kept? OneDrive? I recently converted from "Islands" mode to "TEAMS Only"
I do not see any recent chats using Teams in "Conversation History" folder in Outlook.
01-30-2019 05:45 AM
n all cases, the mailbox items are created in a special hidden folder called Conversation History\Team Chat. This is a sub-folder of the Conversation History folder used to store copies of IM conversations for Skype for Business calls. Because the folder is intended to hold data for compliance purposes, clients like OWA and Outlook desktop do not expose the Team Chat folder to users.
01-30-2019 06:24 AM
Tony's right, there is no reason to ever need that folder or data unless you are a compliance admin doing eDiscovery or litigation searches on a user. Otherwise you should use Teams search for conversation history.
02-02-2019 09:15 PM
thank you for the screen shoot, and mine is set that way,.... but.... again i was on a Flight and a message was sent. and NOPE it is NOT in my mail as a missed message nor any message at all. if i understand correly, it should be. so we many Channels and coversatiion, i am haive to look at all of them, and this is not a good use of time,
02-02-2019 09:15 PM
thank you for the screen shoot, and mine is set that way,.... but.... again i was on a Flight and a message was sent. and NOPE it is NOT in my mail as a missed message nor any message at all. if i understand correly, it should be. so we many Channels and coversatiion, i am having to look at all of them, and this is not a good use of time,
09-26-2019 06:44 AM - edited 09-26-2019 06:51 AM
@Tom Gouldyou are assuming the user remembers that the conversation or information being sought occurred in Teams. That thinking defeats the pervasive search reach approach that is so useful. Microsoft's overall search usability is rapidly declining. Windows search attempted to unify, giving you results from email, OneNote, folders/documents. These have now devolved into islands that you have to search individually. At least with Skype, when you searched in Outlook, you would see email AND chat messages that contained the content you seek.
So there is one reason a user might want access to that folder. Just my $0.02.
12-18-2019 11:25 AM
@Gregg RevakI would say there are lots of reasons. One is that I have a guy who wants his entire conversation history with a particular person to use as documentation. It appears you cannot simply select all and copy in Teams or export it and before anyone starts bringing up Security and compliance content searching, first actually try to use that tool to find said history.
12-18-2019 11:46 AM
@Christopher King Advanced eDiscovery (Office 365 E5) presents all threads from a conversation in a reasonable manner. The problem is that end users can't get to it. But the technology exists to create such a transcript, so I suggest you use User Voice to express the need for Microsoft to deliver a version that's suitable for end users.
01-10-2020 01:17 PM
What is being missed here notwithstanding the get over it remark, is the fact that with Skype you can keep a dual conversation history in Outlook (one for the initiator and one inclusive of the participants that can be referenced back at another point in time or copied for other's awareness. This feature needs to be added to Teams since it's the technology replacing Skype. Software replacement shouldn't change the way people work.
01-10-2020 01:49 PM
@LaurenP Skype for Business and Teams are two very different applications. It's a mistake to say that everything in Skype should be in Teams because that's not the intention. If it was, Microsoft would have simply upgraded Skype for Business. But if you want to lobby for change, feel free to make a case at Teams User Voice https://microsoftteams.uservoice.com/.
The engineering team do review the ideas posted in User Voice and consider them when they make decisions about new functionality. Lobby and vote for change and it might just happen.
02-15-2020 02:12 PM
The fact is that people do not want to find data they generated inside their communication spread all over the place. The desktop app for Outlook is where workers spend most of their day so tracking chats into Outlook or OWA is elementary. Outlook should have a personal conversation history if it is about to replace SFB, channel conversation can also get tracked in Outlook but I will understand if they don't.
02-15-2020 04:32 PM
@Dude1970 I think you're missing the point.
People don't need to know, nor should they, that compliance data for Teams is stored in their EXO mailbox. The fact is that a ton of stuff is stored in EXO mailboxes that people don't know about and don't need to care about. These are just compliance records that really mean nothing to the average user.
05-15-2020 10:51 AM
A simple use case for Teams Chat surfacing in Outlook Conversation History the same way Skype did > someone sends me a Chat with a question that requires a lengthy answer, or action item. I don't have time at that moment to answer or solve it. Before switching from Skype to Teams, when I had this scenario and was ready to respond, I would go to the Conversation History folder, find the Chat, and reply from there. There are many reasons I may want to reply from Outlook v. Teams Chat, one of which is the ability to bcc someone on my response. Either way, the "why" shouldn't matter - users should have the flexibility to work the way that is most effective and efficient for them. I know the ultimate goal with Teams is to steer all of our work there and away from email, but the reality is not everyone is ready to work that way and one size doesn't fit all.
by paulpennell on May 28, 2020
by Thilo Langbein on May 28, 2020
by Jace Moreno on May 28, 2020
by MicrosoftTeamsTeam on May 21, 2020
by MicrosoftTeamsTeam on May 19, 2020
Posted in Microsoft Ignite The Tour 2019 on February 14, 2020