SOLVED

Teams - Chat History

%3CLINGO-SUB%20id%3D%22lingo-sub-313516%22%20slang%3D%22en-US%22%3ETeams%20-%20Chat%20History%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-313516%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20all%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHopefully%20two%20quick%20questions.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECan%20Office%20365%20admins%20search%20the%20chat%20history%20(included%20deleted%20chats%3F)%20of%20a%20Team%20and%20a%20private%201%3A1%20chat%3F%20We%20have%20E3%20with%20Security%20and%20Compliance%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESecondly%2C%20do%20Team%20chats%20disappear%20over%20a%20period%3F%20We%20have%20a%20Team%20that%20will%20get%20new%20members%20every%20few%20months%20and%20the%20new%20members%20don't%20need%20to%20see%20the%20previous%20chats.%20Is%20it%20up%20to%20the%20old%20members%20to%20delete%20the%20chats%20or%20do%20old%20chats%20disappear%20say%20after%2030%20days%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-313516%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EAdministrator%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EChat%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EHow-to%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-313528%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20-%20Chat%20History%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-313528%22%20slang%3D%22en-US%22%3E%3CP%3ESee%3A%3C%2FP%3E%3CP%3E%3CFONT%3E%3CA%20href%3D%22https%3A%2F%2Fwww.petri.com%2Fteams-compliance-story%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fwww.petri.com%2Fteams-compliance-story%3C%2FA%3E%3C%2FFONT%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CFONT%3EAll%20messages%20gets%20copied%20to%20exchange%20online%20for%20compliance%20reasons!%20You%20need%20to%20have%20the%20appropriate%26nbsp%3Bpermissions%20to%20use%20content%20search!%3C%2FFONT%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CFONT%3Esee%3A%26nbsp%3B%3C%2FFONT%3E%3C%2FP%3E%3CP%3E%3CFONT%3E%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Foffice365%2Fsecuritycompliance%2Fassign-ediscovery-permissions%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Foffice365%2Fsecuritycompliance%2Fassign-ediscovery-permissions%3C%2FA%3E%3C%2FFONT%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CFONT%3EChat%20is%20persistant%20and%20shouldn't%20be%20autodeleted!%26nbsp%3B%3C%2FFONT%3E%3C%2FP%3E%3CP%3E%3CFONT%3EWhen%20you%20add%20a%20member%20to%20a%20private%20chat%20you%20are%20presented%20with%20an%20option%20to%20include%20all%20history%20%2C%20numbers%20of%20days%20or%20no%20history%3C%2FFONT%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CFONT%3Eadam%3C%2FFONT%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-313529%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20-%20Chat%20History%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-313529%22%20slang%3D%22en-US%22%3E%3CP%3EThat's%20very%20helpful!%20Thanks%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-313724%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20-%20Chat%20History%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-313724%22%20slang%3D%22en-US%22%3EHi%20David%2C%20in%20your%20second%20question%2C%20if%20the%20chat's%20you%20are%20talking%20about%20are%20Team%20conversations%20in%20a%20Team%2C%20then%20that%20history%20stays%20and%20you%20cannot%20hide%20the%20conversations%20from%20new%20members%20into%20the%20Team.%20If%20you%20add%20someone%20to%20a%20group%20chat%2C%20then%20as%20Adam%20said%20you%20can%20choose%20to%20show%20history%20or%20not.%20%3CBR%20%2F%3E%3CBR%20%2F%3EAs%20for%20chats%20disappearing%2C%20chat%20contacts%20in%20your%20recent%20list%20will%20disappear%20after%2030%20days%2C%20but%20the%20next%20time%20you%20chat%20with%20them%20the%20history%20will%20be%20shown%20in%20the%20chat%20window.%20%3CBR%20%2F%3E%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-313731%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20-%20Chat%20History%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-313731%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%20for%20clarifying.%26nbsp%3BCould%20they%20use%20a%20specific%20channel%20for%20a%20group%20chat%20which%20could%20be%20deleted%20if%20needed%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-313736%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20-%20Chat%20History%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-313736%22%20slang%3D%22en-US%22%3ESo%20unless%20there%20is%20a%20need%20for%20a%20central%20File%20folder%20for%20the%20channel%20that's%20unique%2C%20or%20app%20tabs%20that%20can%20only%20be%20used%20in%20Teams.%20I%20would%20just%20use%20a%20group%20chat.%20Invite%20the%203%2C%205%2C%2010%20people%20that%20need%20to%20be%20in%20it%20send%20a%20message%2C%20and%20after%20that%20is%20initiated%20you%20get%20a%20pencil%20at%20the%20top%20next%20to%20the%20participants%2C%20and%20you%20can%20name%20the%20chat.%20Then%2C%20you%20can%20pin%20it%2C%20or%20reference%20it%20by%20that%20name.%20As%20long%20as%20you%20don't%20expect%20to%20exceed%2050%20the%20group%20chat%20works%20fine%20for%20this.%20%3CBR%20%2F%3E%3CBR%20%2F%3EBut%20if%20you%20need%20to%20get%20rid%20of%20the%20history%20from%20everyone%2C%20then%20a%20channel%20might%20work%20better.%20But%20that%20channel%20will%20be%20open%20to%20everyone%20in%20the%20Team%2C%20you%20currently%20cannot%20restrict%20it%20to%20a%20subset%2C%20so%20just%20keep%20that%20in%20mind%20as%20well%2C%20where%20the%20group%20chat%2C%20will%20be%20available%20to%20just%20those%20in%20the%20chat.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-313737%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20-%20Chat%20History%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-313737%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%20Chris%2C%20your%20suggestions%20give%20me%20a%20lot%20of%20flexibility%20to%20work%20with.%20Much%20obliged.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-313748%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20-%20Chat%20History%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-313748%22%20slang%3D%22en-US%22%3EThanks%20for%20elaborating%20and%20clarifying%20%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F869%22%20target%3D%22_blank%22%3E%40Chris%20Webb%3C%2FA%3E%20!!%3CBR%20%2F%3E%3CBR%20%2F%3EAdam%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-638771%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20-%20Chat%20History%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-638771%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F110461%22%20target%3D%22_blank%22%3E%40David%20Gorman%3C%2FA%3E%26nbsp%3BIf%20a%20chat%20is%20within%20Teams%20as%20a%20direct%20chat%2C%20where%20is%20that%20chat%20sotred%20if%20we%20do%20not%20have%20our%20exchange%20mailbox%20in%20O365%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1025306%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20-%20Chat%20History%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1025306%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F265172%22%20target%3D%22_blank%22%3E%40BYWaterloo%3C%2FA%3E%26nbsp%3B%20How%20do%20you%20keep%20an%20individual%20chat%20history%20if%20someone%20leaves%20the%20organization%20but%20you%20need%20to%20refer%20back%20to%20chat%20history%3F%26nbsp%3B%20What's%20the%20best%20way%20to%20download%20the%20chat%20history%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1553194%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20-%20Chat%20History%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1553194%22%20slang%3D%22en-US%22%3EI%20think%20I%20miss%20understood%20your%20question.%20The%20chats%20show%20up%20for%20like%2090%20days%20these%20days%20or%20something%20before%20they%20go%20away%20out%20of%20the%20console.%20You%20can%20right%20click%20any%20chat%20and%20select%20%22Hide%22%20to%20remove%20it%20manually%2C%20but%20the%20history%20will%20always%20be%20preserved%20and%20reappear%20when%20sending%20%2F%20receiving%20a%20message%20from%20the%20hidden%20chat%20again%2C%20unless%20you%20apply%20retention%20policies%20from%20previous%20reply.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1553184%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20-%20Chat%20History%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1553184%22%20slang%3D%22en-US%22%3ELook%20into%20retention%20policies%20for%20Teams%2C%20that%20is%20the%20only%20way%20you%20can%20remove%20Team%20chats.%20%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Fretention-policies%23%3A~%3Atext%3DUsing%2520PowerShell%2520%2520%2520%2520Policy%2520%2520%2CSet-RetentionComplianceRule%2520%2520%2520Remove-RetentionCompliancePolicy%2520%2520%2520Remove-RetentionComplianceRule%2520%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Fretention-policies%23%3A~%3Atext%3DUsing%2520PowerShell%2520%2520%2520%2520Policy%2520%2520%2CSet-RetentionComplianceRule%2520%2520%2520Remove-RetentionCompliancePolicy%2520%2520%2520Remove-RetentionComplianceRule%2520%3C%2FA%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1552502%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20-%20Chat%20History%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1552502%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F869%22%20target%3D%22_blank%22%3E%40Chris%20Webb%3C%2FA%3E%26nbsp%3B%20Hi%20Chris%2C%20Is%20there%20a%20way%20to%20control%20how%20long%20does%20the%20chat%20stay%20in%20the%20console%20with%20in%20Microsoft%20teams.%20asking%20because%20I%20dont%20see%20any%20thing%20in%20the%20Admin%20Center%20that%20will%20say%20how%20long%20must%20a%20Chat%20be%20displayed%20for%3F%20please%20clarify%20at%20my%20work%20they%20want%20to%20know%20this%3C%2FP%3E%3C%2FLINGO-BODY%3E
Regular Contributor

Hi all,

 

Hopefully two quick questions. 

 

Can Office 365 admins search the chat history (included deleted chats?) of a Team and a private 1:1 chat? We have E3 with Security and Compliance

 

Secondly, do Team chats disappear over a period? We have a Team that will get new members every few months and the new members don't need to see the previous chats. Is it up to the old members to delete the chats or do old chats disappear say after 30 days?

21 Replies
best response confirmed by David Gorman (Regular Contributor)
Solution

See:

https://www.petri.com/teams-compliance-story

 

All messages gets copied to exchange online for compliance reasons! You need to have the appropriate permissions to use content search!

 

see: 

https://docs.microsoft.com/en-us/office365/securitycompliance/assign-ediscovery-permissions

 

Chat is persistant and shouldn't be autodeleted! 

When you add a member to a private chat you are presented with an option to include all history , numbers of days or no history

 

adam

 

 

That's very helpful! Thanks

Hi David, in your second question, if the chat's you are talking about are Team conversations in a Team, then that history stays and you cannot hide the conversations from new members into the Team. If you add someone to a group chat, then as Adam said you can choose to show history or not.

As for chats disappearing, chat contacts in your recent list will disappear after 30 days, but the next time you chat with them the history will be shown in the chat window.

Thanks for clarifying. Could they use a specific channel for a group chat which could be deleted if needed?

So unless there is a need for a central File folder for the channel that's unique, or app tabs that can only be used in Teams. I would just use a group chat. Invite the 3, 5, 10 people that need to be in it send a message, and after that is initiated you get a pencil at the top next to the participants, and you can name the chat. Then, you can pin it, or reference it by that name. As long as you don't expect to exceed 50 the group chat works fine for this.

But if you need to get rid of the history from everyone, then a channel might work better. But that channel will be open to everyone in the Team, you currently cannot restrict it to a subset, so just keep that in mind as well, where the group chat, will be available to just those in the chat.

Thanks Chris, your suggestions give me a lot of flexibility to work with. Much obliged.

Thanks for elaborating and clarifying @Chris Webb !!

Adam

@David Gorman If a chat is within Teams as a direct chat, where is that chat sotred if we do not have our exchange mailbox in O365?

@BYWaterloo  How do you keep an individual chat history if someone leaves the organization but you need to refer back to chat history?  What's the best way to download the chat history?

@Chris Webb  Hi Chris, Is there a way to control how long does the chat stay in the console with in Microsoft teams. asking because I dont see any thing in the Admin Center that will say how long must a Chat be displayed for? please clarify at my work they want to know this

Look into retention policies for Teams, that is the only way you can remove Team chats. https://docs.microsoft.com/en-us/microsoftteams/retention-policies#:~:text=Using%20PowerShell%20%20%...
I think I miss understood your question. The chats show up for like 90 days these days or something before they go away out of the console. You can right click any chat and select "Hide" to remove it manually, but the history will always be preserved and reappear when sending / receiving a message from the hidden chat again, unless you apply retention policies from previous reply.

@Chris Webb I use a school account and I recently deleted messages between me an my piers.

Can the admin see the deleted message.

I deleted these messages more than a month ago 

All depends on the retention settings on Exchange / Teams. If there are policies setup the messages will all be in the Exchange Mailbox hidden folders that can be discovered via e-discover tools etc. but it depends on that.

@adam deltinger 

 

I believe I have the permission but still cant figure out how to pull chat logs of someone in Teams

@Chris Webb For eDiscovery purposes, will chats stick around forever? We need to be able to search them if asked by Legal, and need to keep them around for 1 year after the user is gone. I don't know if we need to set a retention policy for that or not, considering you can't delete chats. Maybe a policy just to make sure we have deleted individual messages within a chat too?

If you have compliance on email then you have compliance on chats since they are stored there.
To be clear, you need a Teams retention policy to be able to retain Team chats. An exchange retention policy will not keep Teams records. Also if you want to make sure you have records for a year you need a retention policy since users can delete chats. Soon also threads. They will still be able to with a Teams retention policy enabled, but it’s will be stored in for ediscovery!

Read more here:

https://docs.microsoft.com/en-us/microsoft-365/compliance/retention-policies-teams?view=o365-worldwi...

Hope that clarifies it! / Adam

@adam deltinger will you able to provide me a guide on how to pull up all chat logs/history of someone in Teams? I tried that suggested steps here eDiscovery: How to search based on users, IMs, and Teams channels? - Microsoft Tech Community but its not giving me right results. Also posted in How to search chat history of someone in MS Teams - Microsoft Community but no one has really helped until I got the right result. Would really appreciate any help.