07-10-2019 08:29 AM
07-10-2019 08:29 AM
Q1: When you save a message, is the entire history saved along with it? Example, I want to save just today's part of a persistent conversation. But when I save it, it the entire history saves too. Not sure I understand how that's beneficial. Is that how it's designed? Where can I learn more?
Q2: When I go to unsave a message, it appears to be unsaved, but when I return to view other saved messages, the unsaved one has reappeared. It's been replicated multiple times with three different users. It seems it's only happening with the most recent saved messages. We can unsave older messages successfully. Is anyone else experiencing this or is this a known issue? Or, is it just on our side and we need to investigate further? Thanks!
07-10-2019 09:20 AMSolution
07-10-2019 09:26 AM
07-10-2019 09:29 AM
07-10-2019 09:32 AM
07-10-2019 09:37 AM
07-10-2019 11:07 AM
07-10-2019 11:21 AM
08-07-2019 12:48 AM
I've got a similair problem:
I do use save in Teams Chat frequently (like I also use bookmarks in Outlook), and I've got one message I can't unsave. It seems like it does, but every time I restart Teams, it is saved again.
Looks like a bug to me.
What does Microsoft says about this?
09-20-2019 08:43 AM
It makes me wonder if this is not so much a bug as it is a sync issue. According to current documentation there are three parts that work together to synchronize data for the chat service; there's an article that notes that the chat service my appear to be out of sync with some of the other parts when it comes to retention polices and deletion of content older than the timeframe specified and once they all get synced back up, that you should see the same info in all places. Since the saved messages are bookmarks in the chat service (at least that's what they appear to be in my eyes) the sync may not be complete even though Teams has been closed and re-opened. It may be that those run on some sort of timer job, or take longer to sync. Just a theory, by no means an answer to this.
10-11-2019 09:46 AM
@sl_roberts I also can't unsave one chat. I this point I've deleted all visible history in the chat and so the saved message has no content. But every time I unsave it, I click away and when I click back it reappears. I'm surprised that Microsoft hasn't commented on this thread as it is obviously a bug. I don't use save a lot but it can come in handy for things I just don't have time for at the moment but need to circle back to later. It is a good feature but it needs to be developed more.
12-12-2019 01:12 AM
I think I have the same issue
I can not unsave one specific message (i don't want to delete the message, only unsave so it gets away from my savelist). If I unsave it reappears again next time i look at my saves
I can unsave other messages, it is only one that has the issue
BTW I use the save list as my to do and I like that very much
01-30-2020 02:55 AM
@ChristianGarner The issue with unsaving is also mentioned here:
Some advise to 'unsafe' on the same client you used to save the message OR fully signout, delete the client cache and/or reinstall teams all together. But I have not have any success with that.
03-18-2020 01:17 PM
@SjoerdVThanks, I don't get the error message in the tech article but just now encountered the issue with not being able to unsave a saved post. I was going to show this to folks since if you click on Activity your indicator goes a way and if you don't read something right away it's all to easy to forget to return and read it later. But if they won't be able to unsave, it's going to be more if an irritant than a help.
07-29-2020 11:54 AM
@Raj Krishnan save messages have no bearing on the message itself, it is just a bookmark to the message, if it gets removed from policy then the book mark will no longer work to the saved message and thus the saved message will be removed.