Mar 30 2022 04:12 AM
We have a resource (room) account for our meeting room which works great for booking the room. That account is logged into from a Windows PC in the room (attached to a touchscreen) so that users can join the room the Teams meeting for VC.
The problem is that any chat history is retained. As this is a shared room in which confidential matters can be discussed, it is not appropriate for the chat history to be visible in the room after the meeting has ended. Is there any way to automatically wipe-down or prevent the Teams chat from coming through in the room? We are resorting to manually hiding each chat one by one, but this doesn't seem substainable.
Many thanks in advance for any assistance.
Mar 30 2022 02:04 PM
@AnilGupta use a Teams Meeting Room device rather than a shared PC, it will maintain confidentiality and is broadly a better experience for use in meeting rooms.
Apr 10 2022 08:11 PM
Apr 19 2022 10:13 AM
after applying the policy like you suggested chat is disabled for the resource account however the chat history persists in the resource account for chat between other participants.
Apr 21 2022 01:19 AM
@Patrick Reid Correct, the policy is better called "Contribute to chat" as it doesn't hide or remove the chat feature. There is no way currently to remove chat entirely from the regular Teams client.
Aug 10 2022 05:59 PM - edited Aug 10 2022 06:02 PM
@Steven Collier Hi Steve, I'm trying to address the same issue here. Could you elaborate on this solution "Use a Teams Meeting Room Device" ?
Cheers
Neil
Aug 18 2022 01:29 PM
@Neil_Foy Microsoft have a specific client and certification programme for meeting room devices, the app is then optimised for these shared use scenarios to maintain privacy between meetings.
There are lots of different types of room hardware with this app installed, see Microsoft Teams Rooms Packages and Systems | Teams devices
Sep 22 2022 10:27 AM
@Steven Collier but this involves buying hardware, which we don't need.
We're in the exact same boat as OP here. We have a several rooms added as "resources" that are shared with many users. The meeting chat history stays in the rooms after they leave, so the next people that are using the room can read it.
It's hard to believe that Microsoft didn't think about a way to disable this.
Sep 25 2022 04:56 AM
@BMERCIER45 Using a standard user account for a meeting room is not supported and is not allowed within Teams licensing (you may not assign an E license to anything other than an individual user). Microsoft have a well-considered solutions for meeting rooms, with an appropriate license, then you won't have this issue.
Dec 09 2022 06:46 AM
Sep 14 2023 01:24 PM