Feb 08 2022 08:31 AM - edited Feb 14 2022 06:49 AM
Lately, when I send a .png image (I share a lot of screen shots) Teams Chat has been automatically cropping the preview shown in chat so you can only see half of the screen shot. The entire picture cannot be seen unless you click on it and open it in the full screen view. It's only been doing this for about a week, so I don't know why this has suddenly changed.
-edit-
I have confirmed this happens with .jpg images too. Also, I am on a Mac. I'm the only one on my team that this happens to.
Feb 09 2022 06:24 AM
@kgriffith00
I am having the same problem suddenly.
Our team always checks in with each other, says Hello, drops a meme or joke or such.
I sometimes post a screengrab or photo with a punchline.
Been doing this for over a year. Suddenly the right side of the uploaded photo, picture is cropped off.
Kinda ruins the joke if you can't see the whole thing.
ANYONE have any advice/thoughts.
Comedy shouldn't be this hard...
Feb 16 2022 10:02 AM
Mar 24 2022 12:03 PM
@kgriffith00 I'm having the same issue and it's really frustrating.
Mar 25 2022 02:47 PM
Apr 05 2022 06:26 AM
Apr 05 2022 02:26 PM
@Paul_Naude I've opened a support ticket via our O365 Admin console and have submitted several logs to MS already. I'll try to keep you posted with any updates.
It does seem that if you shrink the Teams window width to just before the sidebar begins to auto hide/pop-out on hover, that the images appear to display correctly, for what it's worth.
Apr 05 2022 09:09 PM
Apr 06 2022 06:44 AM
Apr 06 2022 06:47 AM
Apr 12 2022 07:40 PM
Apr 13 2022 06:08 AM
@Rae Jobst thanks for letting us know. All others, go to that link and vote.
I also plan to take my original comment, update it and re-post it in that thread.
I can't believe this started happening in January or February and hasn't been addressed.
thanks Rae!
Apr 13 2022 02:49 PM
@dougieieie I just got a response from the MS support team that they said the issue has been acknowledged by the engineers and that a solution should be deployed by the first week of May.
Apr 14 2022 07:49 AM
@JTTechCommunity
Yay!!
thanks for passing along.
Apr 18 2022 12:20 PM
I don't know if anyone else figured this out and apologies if this is old news, but I figured out a workaround to the annoying problem of the crop preview. You have to post a portrait image. .png and .jpeg, it doesn't matter. It seems to be the ratio between the height and width has to be exact for it to post the full image. For example I can get an image that is 1123px wide x 1685px tall to preview correctly. So long as I leave the ratio to adjust automatically I can change the width to anything. If I manually change the height it starts cropping. Still annoying but worth exploring. I just got fed up today and decided to figure out a cheat. I hope this can help someone until they fix it.
May 02 2022 12:43 PM
SolutionMay 02 2022 12:52 PM
May 02 2022 12:53 PM
@JTTechCommunity
You are correct sir!! I just tried it and it worked.
WOO_HOO!!
May 04 2022 05:14 PM - edited May 04 2022 05:31 PM
@kgriffith00 I'm on that version (9159) and still seeing the problem.
May 02 2022 12:43 PM
Solution