SOLVED

Teams cannot chat with Skype Users

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Frequent Visitor

Hi,

 

I'm seeing an issue with Teams where I cannot chat with Skype users. For context we currently have NO users in Teams (except myself for testing), and I'm using a personal email to log into regular Skype (not Skype for Business). The purpose of this is to simulate what it would be like if we turned Teams on for all ours sales members and they were communicating with a client, many of which use Skype.

 

So far I changed 2 Org wide settings to see if I could get this to work

  1. Under Teams Upgrade -> Teams Only (nobody uses Teams yet so this was easy)
  2. Under External Access -> Users can communicate with other Skype for Business and Teams users (ON)
    Users can communicate with Skype users (ON)

Even with those settings changed over 72 hours ago it still does not work.


Teams successfully recognizes that I am contacting an external Skype user, and Skype recognizes that I am contacting a Teams user. However when sending a message from Skype it seems to work but nothing appears in Teams. However sending a Teams chat to Skype fails after tying for a few seconds. Calls don't work at all either way.

 

Screenshots are attached

2 Replies
Seems you’ve done the work. Maybe wait some longer for propagation! (COVID times) then I would have contacted support. Answers.Microsoft.com or create a ticket from admin portal so Microsoft can take a lock I. The back end

Adam
Best Response confirmed by ThereseSolimeno (Microsoft)
Solution
Hey, sorry for the late reply. I believe it’s still in preview, which is weird, and can recall several conversations with different issues related to it. At least I haven’t heard of anyone getting this to work as intended (actually work). But this was some time ago so maybe Microsoft has fixed that.

In addition to the reply from Adam you should verify the settings with PowerShell, (CsExternalAccessPolicy cmdlet with the EnablePublicCloudAccess).

72 hours should be enough, but then again you just don’t know these days. It could be a preview issue as well, but it’s difficult to say and as mentioned you can always open up a support ticket.