Teams camera device when using Poly CCX 500 phone

[Keith Laudenberger]

When I am in a call and use my Poly CCX 500 phone for audio I cannot use a webcam that is directly attached to my computer. It will only let me use a camera attached to the phone.

This is a serious issue.

[#2]

Join the conversation from your computer as well and then you can use the camera. I do it all the time.

[#3]

I did join from my computer. I was using the phone as the audio device and it would not let me do that and use a camera that is not connected to the phone.

[#4]

Are you saying you join from your phone and your computer at the same time?

On my computer if I have the phone selected as the audio device it always changes the camera to the phone. If I change the camera back to my USB camera on my computer I am not able to use the phone as an audio device. This is going to frustrate any users I give one one of these phones to.

The clear benefit to using the phone is that it handles the duplexing of audio much better than "pc mic and speakers"  

[#5]

Yes, I join from both. I join the PC second and it joins without audio.

You are confusing me as well, because I'm pretty sure that the CCX 500 phone doesn't support video.

[#6]

That is my understanding (ccx500 does not support video). That is why I don't understand why the client will not let my pick a different video device and let me join one time. Like I said We have a lot of users who are going to dislike that and say zoom is better.