Aug 12 2019 07:19 AM - edited Aug 12 2019 07:21 AM
We are currently having problems with the Teams mobile app on Android. If a PSTN or Teams call appears on the mobile phone, it can be seen, but without a ring tone. Although the phone is set to loud. The problem occurs on several Android devices. Do you have similar problems or is this a Known Issue?
We tried to reinstall the App and Reset the mobile device. Also we tried with an other User-Account on the same phone. And yes we checked also the app permissions.
Thanks for your ideas
Aug 12 2019 07:21 AM
Aug 20 2019 11:34 PM
Aug 20 2019 11:40 PM
We have now opened a ticket about that case. According to MS at the moment it's in work by the product group. It seems like this is a bug from the mobile app.
regards
Tom
Sep 10 2019 01:10 AM
@Th0mas_Da3hl3rAny update from Microsoft? Thanks
Sep 10 2019 01:17 AM
@JLochi Unfortunately not really, they informed me that this is a known issue, and they will fix it in further updates.
Feedback:
"The current status of the problem is that it is being tested by the development teams and a fix is being worked on. Experience shows that these problems usually take 2-3 updates. This can take between 2-3 weeks and 2-3 months." - Translated from German to English (Deepl)
Sep 10 2019 02:21 AM
Thanks. I just realized (with great surprise), that it now works on my device. There was an update for the Android Teams App on the 22th Aug. 2019. Maybe this fixed it.
Sep 10 2019 02:24 AM
@JLochi Unfortunately on my phone it still not working -_-
Sep 21 2019 10:14 PM
@Th0mas_Da3hl3r I have a version that works but only seems to work on android 9. I have a pixel 3 that went to 10 so now it doesn't ring. It also never displays a call coming in now.
Mar 21 2020 09:51 AM
Same issue here. I check the autorisation for team app on my pixel , and notification , and add some .
Work now
Dec 19 2020 07:06 AM
still i am facing the problem in my one plus phone. Kinldy resolve the same. Thanks.
Android version is 6.0.1. One plus version is OnePlus2.