Jun 20 2021 11:21 PM
hi,
Need help in identifying the MS teams call issues...
Since users returned to office we are experiencing slowness, robotic audio, latency etc during calls and conferencing(especially large ones). since users communicate via teams only within premises as well as a safety guidance.
This behavior is observed during first day of the week and peak office hours.
Simultaneously we requested our ISP to provide bandwidth util report for days we face issues, there we observe clearly our BW util exceeds during these problem/issue hours.
While going through the admin center we can see user details shows avg RTT exceeds 500ms, some user details shows packet loss so on and so forth.
Please guide me how do i verify is this teams issue or what i suspect is we need to upgrade our BW.
I am completely new to teams would appreciate guidance.
Jun 21 2021 02:36 PM
Jun 21 2021 09:00 PM
Thanks linus for the reply..
We have a mpls connection to our azure cloud..
we had requested our ISP to apply QOS on the WAN router or at specific device where it classifies and prioritize the teams traffic. But, they replied that QOS on MPLS is not recommended.
Also want to highlight that these issues occurs only when our BW utilization is exceeding our limit (100mbps) is it might be the reason? This same story when i put across the ISP engineer they told that if the BW limit exceeds then their WAN router will starts dropping or slowing the traffic flow since it seeing the BW surging past 100mbps.
Thirdly, please advise is there a QOS can be applied on Teams ? via powershell ? i was going through one document .
Please advise..
Jun 21 2021 11:21 PM
Jun 21 2021 11:36 PM