Teams calls dropping

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Occasional Visitor

Hi all,

 

Having an issue where my calls are dropping. I have uninstalled, updated Office etc. I'm also now using a wired connection but I am still getting drops while on calls with people.

 

Any idea why this might be and what I could do about it?

 

Many thanks

Kempy

1 Reply
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Hello @Kempy ,

Sorry to hear that you have some issues in Teams interaction.

Best way is to troubleshoot with the help of logs. I guess, you are using a windows computer.

 

Logs can be extracted by the following way:

 

Right-click the Microsoft Teams icon in your system tray, select Get Logs (%appdata%\Microsoft\Teams\logs.txt)

 

Enable Debug logging to get more detail: Ctrl + Alt + Shift + 1

Debug logs will be presented here: %userprofile%\Downloads

 

Media Logs location

%appdata%\Microsoft\Teams\media-stack\*.blog
%appdata%\Microsoft\Teams\skylib\*.blog
%appdata%\Microsoft\Teams\media-stack\*.etl

 


Please mark as **"Accept the answer"** if the above steps helps you. Others with similar issues can also follow the solution as per your suggestion
Regards,
Manu