Teams calls dropping cannot parse call history

%3CLINGO-SUB%20id%3D%22lingo-sub-3295165%22%20slang%3D%22en-US%22%3ETeams%20calls%20dropping%20cannot%20parse%20call%20history%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-3295165%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20Teams%20Community%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPlease%20i%20need%20your%20help%20on%20this.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3ECalls%20will%20randomly%20drop%20when%20calling%20into%20the%20call%20queue.%20Have%20pulled%20the%20logs%20to%20see%20what's%20going%20on%20and%20the%20following%20issue%20pops%20up%20again%20and%20again.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EThe%20call%20flow%20goes%20as%20follows%3A%20%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EExternal%20-%26gt%3B%26gt%3B%20Auto%20attendant%20%E2%80%93%26gt%3B%20%26nbsp%3BCallGroup%20(Distribution%20Group)%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3EThe%20issue%20occurs%20during%20the%20connection%20process%20when%20the%20Auto%20Attendant%20is%20calling%20the%20Call%20group.%20%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EThe%20call%20will%20drop%20and%20as%20no%20user%20has%20picked%20up%20the%20call%20yet%20there%20is%20no%20history%20of%20the%20call.%3CBR%20%2F%3E%3CBR%20%2F%3EThe%20setup%20is%20using%20Microsoft%20Calling%20plans.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-3295165%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EAuto%20Attendant%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ECall%20Queues%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-3296775%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20calls%20dropping%20cannot%20parse%20call%20history%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-3296775%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F1171147%22%20target%3D%22_blank%22%3E%40IBN%3C%2FA%3E%26nbsp%3B%20This%20exact%20question%20showed%20up%20in%20answers.microsoft.com%20the%20same%20day%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fanswers.microsoft.com%2Fen-us%2Fmsteams%2Fforum%2Fall%2Fteams-calls-dropping-cannot-parse-call-history%2F70d4d923-bcf4-4a73-99b4-62a7e2b70e0b%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3ETeams%20calls%20dropping%20cannot%20parse%20call%20history%20-%20Microsoft%20Community%3C%2FA%3E%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Super Contributor

Hello Teams Community,

 

Please i need your help on this.

 

Calls will randomly drop when calling into the call queue. Have pulled the logs to see what's going on and the following issue pops up again and again.

 

The call flow goes as follows:

 

External ->> Auto attendant –>  CallGroup (Distribution Group)

The issue occurs during the connection process when the Auto Attendant is calling the Call group.

 

The call will drop and as no user has picked up the call yet there is no history of the call.

The setup is using Microsoft Calling plans.

 

 

1 Reply

@IBN  This exact question showed up in answers.microsoft.com the same day: Teams calls dropping cannot parse call history - Microsoft Community