Sep 25 2020 05:35 AM
Sep 25 2020 05:35 AM
My self and a colleague are both experience the same issue whereby our calls are dropping/disconnected a few seconds in.
we've tried to carry out a bit of testing to figure out the scenario when this happens.
it seems to be after we've switched to a guest organisation (Top right of teams) and switch back to our main organisation and then make/join a call.
signing out of teams and signing back in resolves the issue (until we then need to switch to another guest organisation again).
Is anybody else experiencing this issue, and does anybody have any idea's as to how we can get around it. Without having to sign out and back in each time.
Many thanks in advanced
Sep 25 2020 11:38 PM
Nov 04 2020 04:41 AM
I also get the exactly same behaviour, seems like it started to occur after I joined another organization and started switching between them. Both direct person-to-person calls and scheduled meeting connections drops right after the connection is established.
I really prefer using the desktop app for Teams so let's hope for a permanent fix.
Dec 03 2020 12:27 AM
Dec 07 2020 04:35 AM - edited Dec 07 2020 04:37 AM
Hey @Daveelbro ,
I googled and find your thread. My colleagues and I share exactly the same problem since a couple of weeks. It's not funny when you want to have calls with customers. My workaround is to close Teams completely and restart it. I also use Teams in browser, but I have different meetings in both organisations and clicking the meeting link in outlook appointment will always open the call in my desktop app, so not very helping.
I hope MS can fix this bug ASAP, it just troubles me.
Dec 22 2020 12:56 AM
Jan 20 2021 04:11 AM
I've just had it reported that my organisation is experiencing the same issue, switching back and forth more and than once causes the problem and calls drop out.
Feb 05 2021 01:04 AM
@Daveelbro One way to mitigate this for now is to run the meeting in your desktop client and use your browser to join teams.microsoft.com. In the browser windows you may switch to your desired org. while in the meeting.
May 07 2021 02:19 AM
@Mark Craddock , still a major issue for me and many of my colleagues. Switching between organizations often (but not always) requires a complete computer restart...
May 07 2021 05:37 AM
@Jonas_Ason @Mark Craddock Just a heads-up. 'Teams Connect' will solve the tenant switching. You can collaborate across different orgs. with no need to switch between them. Initially scheduled for release in June but understandable pushed forward to November Microsoft 365 Roadmap | Microsoft 365
If you want to read more about it Microsoft Teams Connect Aka Shared Channels Coming Soon (practical365.com)
May 07 2021 05:43 AMSolution
May 07 2021 06:11 AM
May 07 2021 06:17 AM