Feb 27 2019 03:36 PM
Hello,
Is there a way to stop the Teams mobile app from ringing for phone calls?
Thank you,
Jake
Feb 28 2019 03:42 AM
Hi,
No, there is no way other than signing out from Teams app to stop it from ringing or set your status as Do Not Disturb (but that will affect your desktop client as well).
If you get an PSTN call Teams mobile app should not ring, only the phone call (at least it is like that on Android). If you get an Teams call it should respect your call volume on your phone, is if you turned of the volume during night Teams should respect that.
Can you explain more why you need it?
Feb 28 2019 11:46 AM
Hi Linus,
We want to ensure that users are not getting and answering PSTN calls through the Teams app on their mobile devices. This way they won't have to screen calls.
Feb 28 2019 10:43 PM
Nov 12 2019 01:11 PM
@Linus Cansby indeed, it's annoying that ALL my microsoft teams calls come thru my mobile device and not via my desktop app when I'm sitting here in front of my desktop trying to video conf with my Team. The fact that Msft Teams auto-forwards to my mobile device means that my only option is to delete the app on my mobile phone??
Jan 03 2020 03:20 AM
@karinagrotz We are seeing a similar issue but only for Android phone users. Can you confirm if you are using Android devices or iPhones? The only reports have been from our pilot group have been from Android users and iPhone users have reported it rings on all devices at the same time.
Thanks,
Mike
Jan 03 2020 11:00 AM
@Mike Morris I figured out that the issue was actually that the "quiet hours" tile was clicked on -- which is why the calls were only ringing thru on my iPhone and not thru the app on my laptop. Oops!
Jul 15 2020 11:15 AM
I have Teams on both Mobile and Desktop. When Teams calls ring, I cannot answer on desktop - it doesn't recognize the clicks and I have to answer on phone only. Is there a way to manage this? I need to answer calls on desktop, but the Mobile seems to be overriding.
Jul 16 2020 10:12 AM
Hey I'd really like this as an option as well. Teams ringing my phone delays me picking up calls at my computer, and if I don't pick up fast enough the call is dropped all together. It's just a real inconvenience when I'm literally sitting at my computer already. Just give me an option to route all calls to the computer app instead of my phone.