Teams calling issue.

Iron Contributor



Please i need your help on this issue.


Since updating to the new version of Teams users cannot make calls by clicking a number on the CRM system.

The users are licensed to make phone calls.

Previously when a user clicked the number on the system Teams would open and dial the number.

Now when clicking we get the message; Sorry, we're unable to complete the call
There was an issue finding the person you were trying to reach.

This only started happening when we updated Teams.




1 Reply

@MikeJohn1710 I would make sure that your users have the TEL: default set to Teams. Especially if your CRM is web based.


You may need to set it in Windows and in your browser of choice.


And I would also perform a Teams reset after you make those changes.