03-26-2019 05:01 AM - edited 03-26-2019 07:02 AM
We have recently migrated all our users from SfB to Teams , and one of my users now is unable to dial out to external phone numbers?
He has a E3 licence, Phone system, Domestic calling plan, Communication credits licences applied, and had his phone number assigned, but he has no dial pad in Teams.
He is able to receive external calls to his Teams phone number?
I have logged him onto another PC and signed into Teams but the same happens there is no dial pad.
The teams desktop app settings >Calls > has no call answering rules available as if there is no licence assigned.
Has anyone seen this before?
03-26-2019 07:08 AM - edited 03-26-2019 07:09 AM
@Chris Cooper
Check if the Azure AD Object is actually EV enabled in Azure AD (I have had this and seems/think to be an intermittent issue with provisioning an EV Teams user in the O365)
If you find this is false then please run:
Get-CsOnlineUser <SIP Address of Effected Teams Users> | Set-CsUser -EnterpriseVoiceEnabled $true
03-26-2019 03:35 PM
@Mehmet_Kocak Thanks Mehmet, I'm having issues running the powershell command in your screen grab, what module are you connecting to in powershell, how are you connecting to check if the Azure AD Object is actually EV enabled in Azure AD?
Many thanks
03-26-2019 04:06 PM
04-02-2019 05:27 AM
@Mehmet_Kocak Hi Mehmet, I was following this conversation but it looks like it did not progress. I have upgraded few users to "Teams Only" but we noticed that our dialpad is missing as well hence, we cant make external calls. Ive ran the recommended script above and here's the result.
PS C:\will> Get-CsTeamsInteropPolicy
Identity : Global
AllowEndUserClientOverride : False
CallingDefaultClient : Default
ChatDefaultClient : Default
Identity : Tag:DisallowOverrideCallingTeamsChatTeams
AllowEndUserClientOverride : False
CallingDefaultClient : Teams
ChatDefaultClient : Teams
May I know if this is an app limitation or there is something I need to enable through powershell.
Please see attached photo for reference.
Thanks!
William
04-02-2019 05:28 AM
Heres another screenshot. dial pad is missing
04-02-2019 05:31 AM
I tried this keyboard shortcuts too but it did not display the dialpad.
04-02-2019 05:31 AM
@WilliamTan30Have you EV enabled your Teams users ? (Phone System Licence, and depending how you route your PSTN Calls Direct Routing Voice Routes and/or PSTN Calling Plan Assignment Voice Routes...)
But at a bear min as far as I know you need to EV Enable your Teams users for the dial pad to appear...
04-02-2019 05:35 AM
@Mehmet_Kocak how would i know if my EV is enabled?
04-02-2019 05:36 AM
@Mehmet_Kocak if you are refererring to my Enterprisevoiceenabled, yes this feature is on "true". please see screenshot
04-02-2019 05:37 AM
@Mehmet_Kocak Hi Mehmet, thanks for this, it turned out, my machine was at fault so I had to connect on a different server, the result were all true, thanks for the help with this.
@Mehmet_Kocak wrote:
No worries, if you follow this link it explains how to connect
https://docs.microsoft.com/en-us/office365/enterprise/powershell/connect-to-all-office-365-services-...
Then if you run just get-csonlineuser <sip address> | select "*voice*","*team*"
Check if the enterprise voice is enabled, and other settings matches expectation compared to your other users that is working
EnterpriseVoiceEnabled : True
04-02-2019 05:40 AM
@Mehmet_Kocak My EVenabled is "True". Please see attached.
04-02-2019 05:52 AM
@Mehmet_Kocak Currently our setup is like this;
We do not have a calling plan (Denmark) that's why we are using CCE server to connect our calls to SFB
I have Enterprise e3, Audioconferencing and Phone system licenses.
I hope this would help.
Thank you in advance! :)
04-02-2019 05:54 AM
04-02-2019 05:55 AM - edited 04-02-2019 06:02 AM
@WilliamTan30 So you have OPCH configured (CCE), but your Teams EV Users cannot leverage this feature, as OPCH is only for SfB Online Users consuming telephony via the CCE device, you will need to setup Direct Routing (SIP Trunk between On-prem supported SBC and Teams SBC) and/or use Calling Plans.
I can see that the page shot shows this particular user has not got a CsOnlineVoiceRoute configured which is configuration setting for Teams Direct Routing....
However as a side note sounds like there is some issues in general with the Dial Pad as Chris pointed out above...
04-02-2019 06:57 AM
@Chris Cooper Thanks for your inputs. This could be an issue or a glitch
04-02-2019 06:58 AM
@Mehmet_Kocak how can I setup a direct routing for Teams SBC? calling plan is still not available in denmark
04-02-2019 07:12 AM
@WilliamTan30Yep! I would recommend you read:
https://docs.microsoft.com/en-us/microsoftteams/direct-routing-plan
https://docs.microsoft.com/en-us/microsoftteams/direct-routing-configure
I hope this helps (BTW do not think this is related to your Dial Pad issue and more likely an issue within the MS Teams stack itself)
Thanks
04-02-2019 07:59 PM
04-03-2019 05:51 AM
I checked both Mac and PCs this morning; both exhibit the same behavior. The dialpad and Voicemail tabs are missing in Teams. I signed out of Teams and back in and still no dialpad/voicemail. My iPhone, however, still has the dialpad/voicemail. I can place/receive calls from iOS Teams just fine.