12-01-2020 12:57 PM
12-27-2020 01:24 PM
Hi @ladidadi, you can configure and adjust the number of waiting slots and wait time for callees in the Call Queue itself. To do this, open the Teams Admin Center -> Voice -> Call Queues.
You can find more details here:
12-27-2020 01:24 PMSolution
12-27-2020 01:46 PM
For reporting purposes Microsoft provides a PowerBI integration since a few weeks. PowerBI will use the CQD data and use these data to build reports for Call Queues and Auto Attendants:
But this are historical data only. Calls will show up with a delay of 30 Minutes.