Dec 01 2020 12:57 PM
Does Teams call queue reads for customers of how long is the waiting time and the number count in the waiting list?
Thanks,
Ladi
Dec 27 2020 01:24 PM
Hi @ladidadi, you can configure and adjust the number of waiting slots and wait time for callees in the Call Queue itself. To do this, open the Teams Admin Center -> Voice -> Call Queues.
You can find more details here:
Dec 27 2020 01:24 PM
SolutionDec 27 2020 01:46 PM
For reporting purposes Microsoft provides a PowerBI integration since a few weeks. PowerBI will use the CQD data and use these data to build reports for Call Queues and Auto Attendants:
But this are historical data only. Calls will show up with a delay of 30 Minutes.
Dec 27 2020 01:24 PM
Solution