Mar 04 2021 10:23 AM
Hello all,
Trying to setup a new phone system using teams. We currently use hunt groups on the current phone system that dials a group of people, if no one has answered within a time period, it drops them to a voicemail box. Also, if someone declines a call, it doesn't ring them back.
Is that possible in Teams? I have the CallQ working, but only testing with 2 people currently. What I want is if both of us decline the call, then it goes to the group voicemail box. Currently it just keeps ringing the same people over and over.
Thanks!
Mar 04 2021 11:49 AM
Mar 04 2021 11:58 AM
I have the Call Queue timeout down to 15 seconds so it doesn't annoy people in the list. We have one person that tends to answer most of the support calls, and people like to give them first dibs. But right now, the ringback is so quick, people won't like it.
Mar 04 2021 12:05 PM
Mar 04 2021 12:20 PM
@Rial_Coleman Thank you, Rial. I've actually read over that page a lot, so it's encouraging that I'm in the right place. Attached is a screenshot of my settings if that helps you understand my setup.
Mar 04 2021 12:43 PM
Feb 14 2022 07:41 AM
@TroyByDay did you ever get this figured out. I have the same problems with mine and they are setup the exact same way.