Aug 06 2021 08:56 AM
Good day everyone,
I am experiencing an unusual issue with one of my Teams auto attendants. I have my business hours set as 08.30 - 17.00 Mon-Fri
My after hours call flow is a greeting message followed by a redirection of the call to a voicemail group.
The problem is that calls made before 08.30 or after 17.00 still ring and notification of the call for my users pop up as normal. Furthermore - I have made test calls after 17.00 myself and I do encounter the greeting message and subsequently get routed to voicemail but I am able to remotely connect to their workstation and observe the notification window appear as I am making the call.
My users are complaining to me about this. Is this normal? Should the calls still ring/notify before or after the set business hours?
Any help would be appreciated.
Thank you.
Stewart
Aug 10 2021 01:20 PM
Aug 11 2021 12:52 AM
Good morning Satish,
Thank you for your reply.
To my knowledge this issue is only with one auto attendant. I haven't had any reports from other sites but I can double check.
Happy to build another auto attendant for testing.
My business hours are set as Monday - Friday 8:30 AM - 5:00 PM which are correct.
I recently updated the time zone to check if this helped but no change. Initially it was set to UTC but we are currently British summer time so I have set to UTC +1
The after hours call flow is working. When I call at 5:01 PM I encounter the greeting message that has been set and I am then redirected to voicemail which is also correct as per configuration. As mentioned the call notification still appears for my users when I make these test calls after hours.
Thank you.
Stewart