Feb 03 2022 03:10 AM
Hi,
We are in process of moving our External Voice calling from Skype to Teams via Direct Routing and 2 test colleagues have raised an issue that I haven't been able to find any information on and I have been unable to replicate.
When they receive an external call in Teams the pop up displays the users name and CLI (matched against AD) - however when they answer the call the name disappears and only the CLI is presented.
Has anyone seen this at all - tests I have been doing trying to replicate this are failing as the name always remains.
Many thanks,
Feb 03 2022 10:49 AM
Feb 04 2022 01:06 AM
Thanks @RealTime_M365,
The strange thing is that while the call is ringing it populates the name in the pop up in the corner - as soon as it is answered the Teams window doesn't show the name but only the CLI - so it is initially matching against what is held in AD - but the drops it :)
Thank you for responding.