Teams call history settings - where and how many days

[markjorissen]

Using Teams on Windows and Mac I have no history settings to save the history of calls. For myself I can go back in the history way more than the mentiond 30 days on the internet by some users / admins. But another user isn't able to go back more than 8 days. So that leaves me with questions. Searched all settings in admin and client I would like to know:

- what is the history setting (amount of days) default

- where can you set the number of days for the history (client and/or admin portal )?

- why don't I have any settings about call history in teams macOS client vVersion 23247.720.2421.8365 (23247.720.2421.8365)

[#2 · Accepted solution]

Hi @markjorissen,

let me try to answer your questions:

• The default retention period for call history in Teams is 30 days. This represents the maximum duration administrators can access users' call history within their organization.
  
  However, call history for "normal" users is visible for a shorter period, that is 10 days.
  
  

• Presently, there is no option for users or administrators to modify the retention period of call history. This setting is predefined in Teams and cannot be adjusted at this time.
  
  

• The macOS Teams client, version 23247.720.2421.8365, does not have built-in settings for call history duration adjustment. Microsoft Teams doesn't offer an option to modify the default retention period for call history.
  
  Call history retention - Microsoft Community
  View your call history in Microsoft Teams - Microsoft Support
  
  

  If you find the absence of this feature significant, you can share your suggestions or feedback through the Microsoft Teams App, klicking on ..., then Help > Give Feeback. 

  

  
  You can also post your feature request directly at Microsoft Feedback Portal:
  Microsoft Teams · Community

  
  Please click Mark as Best Response & Like if my post helped you to solve your issue.
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  Kindest regards,

  
  

  Leon Pavesic
  (LinkedIn)

[#3]

@markjorissen 

We are in the process of closing a support request with Microsoft on this. Contrary to documentation, it seems to be 100 entries in the call log list rather than 30 days worth of calls. Hope this helps!