SOLVED

Teams Call Groups - for all users

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Occasional Contributor

Hi,

 

I'm trying to find information about creating a public teams call group. All I can see is guidance for setting your own personal groups.

 

What we have just now is a tannoy system using telephones but as we are moving to Teams and will not have desk phones anymore is there a way to set up call groups for all users to see?  For example for all First Aiders so that if we needed a First Aider, we would select the Call Group and all their phones would ring until one of them answered?

2 Replies
best response confirmed by ThereseSolimeno (Microsoft)
Solution

Hi @RRMX01 ,

 

Yes, for a scenario like this you would set up a Call Queue which uses the Attendant Routing to call all of your members at the same time. 

 

Create a call queue in Microsoft Teams - Microsoft Teams | Microsoft Docs

Thanks!