Teams call end with error code 410

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Super Contributor

Hi,

I got a call from user whose call ends with code (on the Teams portal):

Response code: 410

00:18:11

This happen when user was trying to share app on the meeting.

 

That of course brings two questions to my mind:

 

Q1: What is the response code 410?

The advanced view have zero information from user, bug debug gave a bit more:

media_type data
Connectivity_ICEWarn 0x80000
Connectivity_ICEWarnEx 0x19100
Media_NetworkErr time out
Media_TransptRecvErr 0xc0044004
Media_TransptSendErr 0xc0044004
Media_MediaTimeout 1

media_type video
Connectivity_ICEWarn 0x80000
Connectivity_ICEWarnEx 0x19100
Media_NetworkErr time out
Media_TransptRecvErr 0x0
Media_TransptSendErr 0xc0044004
Media_MediaTimeout 1

media_type audio
Connectivity_ICEWarn 0x80000
Connectivity_ICEWarnEx 0x19100
Media_NetworkErr time out
Media_TransptRecvErr 0x0
Media_TransptSendErr 0xc0044004
Media_MediaTimeout 1

media_type applicationsharingvideo
Connectivity_ICEWarn 0x80000
Connectivity_ICEWarnEx 0x19100
Media_NetworkErr time out
Media_TransptRecvErr 0x0
Media_TransptSendErr 0xc0044004
Media_MediaTimeout 1

 

But are those errors from client site or from server site errors? Still it looks like nothing has been working, but from the error message you can see, user has been over 18 mins on the meeting. So something has been working just fine :)

 

Q2: Is this a common error on our tenant?

Later user informed that the problem has been fixed (no changes, no fixes), so most likely this could be a temporary network stick in somewhere. But how I could see if this is a common issue? We have a CQD, but e.g. indifidual error codes we cannot list, or can we?

 

 

5 Replies
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@Petri X We have been running Teams for months, first in pilot, but now with 28,000 users worldwide.  Today is the first time I have seen the 410 error. 

 

Any response or knowledge about this?

 

Thanks

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Have seen this today, but haven't not very clear though. But i guess it is gone SIP response due to audio device had some type of issues. Any Microsoft here to response?
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@Petri X Out students are in distance learning and using Teams. Today I saw a student receive this along with error "Poor call quality caused by an audio device.". Are these related? 

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@Chilli 

Sorry but no. 410 codes most likely lead to call end. At first check the devices they are using, if they get message like that. Perhaps they are using microphone from laptop directly? Sometimes you might that warning also, but if you are only participating and not speaking, you might not notify any quality drops.

But check the devices at first and verify they are qualified.

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Thank you, @Petri X !!!!

 

These are students on Chromebooks, and I'm betting they're using the built-in mic and speakers. Many students use the same type of device and it's the first I'm hearing of this issue, but my guess is that's related. 

 

We're slowly rolling out the Chromebook Teams client so we're hoping that will resolve some of the issues like this one.