08-02-2019 06:53 AM
08-02-2019 06:53 AM
I got a call from user whose call ends with code (on the Teams portal):
Response code: 410
This happen when user was trying to share app on the meeting.
That of course brings two questions to my mind:
Q1: What is the response code 410?
The advanced view have zero information from user, bug debug gave a bit more:
Media_NetworkErr time out
But are those errors from client site or from server site errors? Still it looks like nothing has been working, but from the error message you can see, user has been over 18 mins on the meeting. So something has been working just fine :)
Q2: Is this a common error on our tenant?
Later user informed that the problem has been fixed (no changes, no fixes), so most likely this could be a temporary network stick in somewhere. But how I could see if this is a common issue? We have a CQD, but e.g. indifidual error codes we cannot list, or can we?
03-24-2020 07:19 PM
08-31-2020 03:21 PM
Sorry but no. 410 codes most likely lead to call end. At first check the devices they are using, if they get message like that. Perhaps they are using microphone from laptop directly? Sometimes you might that warning also, but if you are only participating and not speaking, you might not notify any quality drops.
But check the devices at first and verify they are qualified.
08-31-2020 03:25 PM
Thank you, @Petri X !!!!
These are students on Chromebooks, and I'm betting they're using the built-in mic and speakers. Many students use the same type of device and it's the first I'm hearing of this issue, but my guess is that's related.
We're slowly rolling out the Chromebook Teams client so we're hoping that will resolve some of the issues like this one.
11-16-2020 07:08 PM
@Darwin Jebha This issue is a repeating issue in corporate since Jul-Nov 2020. We have multiple users facing the same problem over and over again without any speicific action to take, or have patterns identified for proactive issue repro to capture the live logs.
Any ideas how to move on to mitigate this/find out the naughty kid behind?