Jun 10 2020 08:20 AM
Mar 05 2021 05:29 AM
@faithlibraWhat do you mean with "reboot the headset"? Unplug and replug its USB cord ? (FYI I have this issue with a wired Jabra headset).
By the way, in my case the disconnect is always somewhere between 2min55s and 3min01s after setting up the connection - according to my Teams Call History.
The issue started to happen right after my company enabled dialing external phone numbers on Teams.
Mar 16 2021 06:55 AM
Apr 08 2021 12:32 PM
@Aquaya - I agree with your suggestion. I switch between Webex and Teams and my Jabra headset (BT) starts connecting and disconnecting like it's jumping between applications. I've made sure Teams is shut down when using Webex and that seems to work. However, i've also had the issue with ONLY Teams open. Seems like joining a scheduled Teams meeting, and having Teams open (for chat, etc.) may also cause the two competing connections (both from Teams). Shutting Teams down and then joining the Teams meeting invite seems to work.
Apr 28 2021 12:49 PM
Having the same issue. When trying to "transfer with consult" and the recipient isnt answering. When trying to switch back to the caller then the connection is dropped. Tried wireless Jabra Pro and Jabra Engage... When using wired headset the problem isnt there...
Is there any option to fix this?
Aug 12 2021 05:27 PM
Same here. My Jabra Evolve 75 headphones seem to be creating an issue where my Teams and Webex video calls are dropping the audio connection intermittently and dropping the whole connection often. Currently testing with basic iPhone wired earbuds and no issues after the first Teams call. Reinstalling Microsoft OS is not an option for me on my work laptop. I will also experiment with ensuring Zoom or other program/devices are not trying to/or are connected to by Jabra headset. Note this completely defeats the purpose of having multi-Bluetooth-connectivity devices - this needs to be fixed!
Aug 13 2021 02:03 AM
Sep 20 2021 10:21 PM
Oct 15 2021 04:27 AM
I had exactly the same problem at spring, it fixed after Win10 reinstall but came back few weeks ago. Very annoying, don't want to reinstall Windows every time when Teams and Jabra are messed up :(
Oct 15 2021 06:17 AM
Nov 29 2021 03:38 PM
I have the Jabra Evolve2 65 with the Jabra Link 380 dongle.
I get the same issue except mine gets disconnected after certain events. These are some examples that disconnect my team call on my PC:
I am guessing my different scenarios will occur but that is what I have found so far.
Dec 05 2021 08:15 PM
Dec 05 2021 10:46 PM
@Ranjith1988 I ended up doing a factory reset of the dongle and headset and that has definitely helped a ton.
Dec 06 2021 06:59 AM
@tiztrain Thanks for the feedback. Not sure I can do the same with my headset (Jabra Evolve 20 MS) which is wired USB-A.
Dec 16 2021 09:04 AM
@Gordon_Chiu Hello, the solution is to install the dongle USB. Although we can connect the Headphone via Bluetooth directly, it is necessary to plug the dongle (USB). After this, I have talked with Teams successfully (Bluetooth device name is changed by Jabra Link). Regards.
PD. My device is Jabra Evolve 65.
Dec 16 2021 11:57 AM
Jan 07 2022 09:49 AM