Jun 10 2020 08:20 AM
Jun 15 2020 12:49 PM
Hello@Ranjith1988
Hard to say what the problem is. Microsoft has a certification program where audio devices are certified for Teams. They check quality of microphones and bluetooth connection before a device can be certified. One requirement is to use a bluetooth dongle to connect the audio device since the built-in bluetooth in the computer can be of low quality.
Check out certified devices here:
https://products.office.com/en-us/microsoft-teams/across-devices/devices/category?devicetype=36
Jun 15 2020 09:24 PM
@ThereseSolimeno Thanks for your suggestion. But already I'm using Microsoft certified /Recommended headset from Jabra & to be specific using Jabra Evolve 65 which could be found in certified device list too. Interesting observation of my issue is as follows " when whenever I make call using teams app(installed in my PC), am facing this issue but when I use web service of teams I am not facing this issue.
Jun 15 2020 09:26 PM
Sep 11 2020 01:08 AM
Same issue for me using Jabra Evolve 65. The only solution that works for me is that I quit MS Teams before every meeting and restart.
But quite annoying problem which needs a MS Team bug fix.
Sep 17 2020 01:06 PM
@Elari160 I am having the same issue with Teams. I either get disconnected completely or the headset and dongle unmute while Teams thinks I'm still muted. This is with the Evolve 65 as well
Sep 18 2020 02:11 AM
Solution@Elari160 But to permanently fix this challenge, I re-installed Windows OS & fixed this.
May be you can also give a try
Sep 18 2020 02:14 AM
@JimMuir I guess they failed to map something in protocol between MS Teams & Evolve 65.
But i re-installed Windows OS to permanently come out of this issue & it working for me.
Sep 24 2020 02:43 PM
Nov 16 2020 06:13 AM
@Daveelbro I have experienced the same issue. Periodically, I experience a situation where I cannot stay connected to a Teams meeting or call. Interestingly, I have the Jabra 75 headset. The only way I can stop it is to reboot my laptop. Last week I think I discovered the cause. I have been invited to a Team that is not part of my organization and last week, I attended another meeting on that organization's Team. When I went back to our organizations Team, it started happening. When I think back, this has always started after I join a Team meeting on that company's Team instance and go back to our Team.
Does that seem logical to anybody else? Does anybody have a fix for this...it is very frustrating.
Nov 24 2020 02:02 AM
But to permanently fix this challenge, I re-installed Windows OS & fixed this.
May be you can also give a try
Jan 18 2021 02:35 AM
I have exactly the same problem, since this year, with my Jabra 20
Feb 08 2021 04:40 PM
@bobstebbings I have the exact same setup.
Teams with Jabra Engage 75. Join regular meetings between two different companies and it does the same.
I restart Teams and the headset and sometimes that fixes the problem.
I have moved over to a new laptop with a fresh install, it worked fine for a while and then started again.
Not sure if the problem is with MS Teams or the Jabra headset being too sensitive.
PC speakers works perfect with no drop-outs at all.
Feb 08 2021 07:29 PM
@twpretorius I observe same behavior with most of us discussing here. Even for me i uninstalled windows OS completely & reinstalled then this problem got fixed.
We need to someone from developers @Pernille-Eskebo to deep dive & investigate for actual root cause. #Microsoft
Feb 09 2021 05:05 AM
What I observed when this occurs is that Teams appears two times in the sound settings per app. Really quitting Teams is the solution, then.
Difficult to find out when a second Teams session is started but it seems to be related to sessions that are organized outside your own organization.
Feb 10 2021 12:33 PM
@Ron_VC It is interesting that this is happening with the Jabra headsets...I think it must have something to do with the integration and switching between different team environments. I have solved this issue for me. I access any external teams I have been invited to using the web interface and just stay on our internal team on my desktop app. This has worked for me for several months. Another advantage of doing it this way, is that I can be accessing both teams at the same time, which can be helpful.
Feb 24 2021 12:20 AM
@Ranjith1988
We get the same problem with Engage 75. For us, the main issue is dropping calls in Teams mid-transfer. Never happens with the usb-wired Evolve 40 (or any other wired set), but happens constantly with the Jabra wireless ones, across multiple clients we work with, different tenants.
We can't find any rhyme or reason for it, tried various fixes, but no joy. As an MSP, we simply can't trust them, so going to have to drop the range.
If anyone comes across a fix, let us know!
Feb 24 2021 01:23 AM
Feb 24 2021 01:47 PM
I encounter similar issues; lots of disconnect and call drop on Webex. When I reboot the Jabra headset, then the call is good.
Feb 26 2021 04:12 AM
@faithlibra @Elari160 @Ranjith1988
Sep 18 2020 02:11 AM
Solution@Elari160 But to permanently fix this challenge, I re-installed Windows OS & fixed this.
May be you can also give a try