Teams Auto Attendant & Call Queue Historical Report

Occasional Contributor

Hello everyone,

We are slowly moving some of our hotlines to Teams, so I was searching for a way to get the data effectively.

With this, I came across the PowerBI report Auto Attendant & Call Queue Historical Report - Microsoft Teams | Microsoft Learn. Sadly it seems the data source https://api.interfaces.records.teams.microsoft.com/Teams.VoiceAnalytics/getanalytics is no longer valid. If I try to connect to it, I'm getting error message:

Web.Contents failed to get contents from 'https://api.interfaces.records.teams.microsoft.com/Teams.VoiceAnalytics/getanalytics?query=**** (500): Internal Server Error

 

Do you know what is the correct data source which should be used?

 

I do have access to Teams admin center and QER (Microsoft Call Quality data source) report without any issues so this should be a problem of the incorrect data source.

 

Also is there a way how to display a full E164 number in the call history? It seems the last four digits are always replaced with stars which I suppose is due to privacy.

Thanks.

Best Regards

Lukas

4 Replies
Were you able to solve your issue?

@ThePorek , I am having the same issue. Are you able to resolve this ? Thanks ! Nick

@NickK890same issue, found the solution in the instructions, it's the purple note block, https://learn.microsoft.com/en-us/microsoftteams/aa-cq-cqd-historical-reports

Can confirm, the old one works. But it seems like the phone number of the caller is missing there, only agents' data are present