Teams auto answering while in a call?

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New Contributor

Hi,

 

I've been using Teams for something like the last year. Got it installed on my laptop, my Android smartphone and using a Jabra Evolve 75 on both device. Worked like a charm (mostly) for all that time.

 

Just recently changed organization. So I've setup Teams using my new account and I am having one really weird issue. Whenever I am on a call on my laptop (haven't tested on the smartphone), if I receive another call, Teams will automatically put the current call on hold and answer the new incoming call. It does that without me having time to do anything else. 
If I am not on a call, it rings normally and I can chose to answer or decline the call. But while on a call, I have no choice and end up speaking with the person calling.
As you can guess, this is quite annoying. I've searched forums but anything with "teams auto answer" brings a bunch of other topics not related to my problem.


Anyone has seen something like that? Our M365 administrators are as baffled as I am.

8 Replies
Hi,
If you disconnect your Jabra headset and just try without it do you get the same problem?

I noticed that they added an auto-answer feature in a new firmware for Evolve 75, I can't get it to work with my Evolve 75 but your device might been updated. I cannot see if it possible to turn it of but check in the Jabra Direct software if you have any settings for auto answer.
https://www.jabra.se/support/release-notes/release-note-jabra-evolve-75e

@Linus Cansby 

 

No, I didn't try yet. I need two different people to reproduce the problem and we're in a rush right now so it will have to wait.

 

Still, I would be surprised that this would be the case. If there was some setting in the Jabra to auto-answer, I guess it would be auto-answering all the time, not jut while I'm on a call.

I'll try to test this and let you know.

Hi,
I have the same problem. Did you find a way to fixe it ?
Not that I know of. I've just been lucky and didn't get two calls simultaneously in the last couple of weeks!

@PF-ITI I have several users experiencing the same issue and I can say that we checked the firmware for both Jabra Engage 65 and Jabra Evolve 75 (we have multiple headsets experiencing this), and while the settings differ between devices, the only auto answer option was actually an auto-reject instead.  I don't believe this is always a setting like seen in other threads.  This seems like it may be isolated to people using Teams on their PC and mobile for work.  I don't have much to confirm at this time, but people are still having this same issue you were having.

Hi, I disable bluetooth on my mobile and the problem disapear. I'll try with another mobile to check if it's due to my android for work version.

@vmetairie 

Unfortunately, the users need to be connected both by phone and PC, but I had a similar thought as I have seen this mentioned in other threads about this topic.

 

Thanks!

Another solution is to disable Teams notifications on phone.