Teams audio being userped by other softphone applicaitons

New Contributor


I have an end user who's having an issue where his main phone app, cisco IP communicator keeps somehow over riding the audio for teams.  So if cisco is up and running you can not hear any audio on a teams call.  As soon as I kill cisco everything is normal.  I have jacked around with audio settings in both apps and windows 10 till I'm blue in the face.  I've reinstalled both cisco and teams w/o success.  I can not seem to find any other issue like this anywhere online.  Has anyone else experienced this issue with other soft phone apps and teams?

5 Replies

@BMitzel2 Same issue here. Computer model seems to be consistant where the issue is occurring, although I haven't check the specific patch level the audio driver is 10.0.17763.1 from Microsoft 9/14/18.  


Forgot to provide that info.  He is on a Dell 7480 and we've updated realtek audio drivers and bios from dell's website.  didn't make any difference.  What machine are you on and what are you using for your other softphone oposite Teams?

@BMitzel2 They are Lenovo, what driver version is being installed? I also updated drivers but it is still using the Microsoft driver

Any updates on this? We just recently implemented Myistra as our softphone application. When using our Jabra Evolve headset during a Teams call, when we receive an incoming call from Myistra, the softphone automatically picks up the incoming call without touching anything and we end up losing audio on the Teams call. 

Same issue is happening to me (8/12/21). We use HP EliteBook 840 G3. All drivers are up to date.
With Cisco IP Communicator running, Teams meetings launch the CIPC phone and you hear the dial tone. The work around is to launch both apps, then kill CIPC from the task manager before relaunching it. It's a janky way to do business, but we have to do what we have to do. I hope an actual fix is eventually found.