Nov 27 2018 09:36 AM
Nov 27 2018 09:36 AM
Tenant is upgraded to "TeamsOnly", with Micorosft Phone System and Calling Plans in place, and things are working for the most part, however, about 50% of the time, my users say that their iPhones running the Teams app don't ring/alert on incoming PSTN calls, but they do get a missed call notice.
I've made sure of the following:
1. the app is up-to-date
2. the app setting for "Always ring on this device even when active on desktop" is checked
3. they're not in "Do not disturb" status
FWIW, the legacy Skype for Business app for PSTN calling on mobile was equally unreliable - lots of missed calls, and Teams seems to be no different in this regard.
Is anyone else having this issue? What other things can we check to make sure calls actually ring as they are supposed to?
Nov 27 2018 11:34 AM
Nov 27 2018 01:00 PM
Not really @Chris Webb. Although the new Office 365 Phone System backend first became available through SfB, it's by no means 'old' or being replaced anytime soon.
I'm not sure what @Bob Manjoney means by 'the app setting for "Always ring on this device even when active on desktop" is checked', I think you are referring to the setting for notifications? not calls.
Have your users configured Teams to simultaneous ring their mobile numbers? https://support.office.com/en-us/article/call-forwarding-and-simultaneous-ring-in-teams-a88da9e8-134...
Nov 27 2018 01:02 PM
Nov 27 2018 01:16 PM
Nov 27 2018 02:08 PM
Nov 27 2018 02:09 PM
Nov 27 2018 02:12 PM
Silly me to assume that the settings for Android and iOS were on parity :)
Here's the Android app notification setting page:
Nov 29 2018 10:48 AM
And once again - this time on Android. Incoming call never rang, but immediately displayed a "Missed Call" notification. Arghhhh….however, I am able to reproduce it reliably by doing the following:
1. Launch/login to Teams.
2. Call into Teams app from PSTN - phone rings - terrific.
3. Tap the Android Square system icon (lower-right screen corner, I believe it's called the Overview button) to display "Recent Apps".
4. Tap "Clear All" (which just removes recent apps from the list)
5. Now Try calling into the Teams app from PSTN - my Android phone never rings, but gets a missed call indicator.
Nov 29 2018 10:51 AM
Nov 29 2018 11:14 AM
Didn't you just close the Teams app when you pressed Remove All? How would it ring if you closed it? Notifications are handled by Android natively which is why you would see the indication.
Nov 29 2018 11:19 AM
Nov 29 2018 11:25 AM
Nope, it closes it.
Here’s how to kill applications running in the background.
3. Tap and hold on the application and swipe it to the right. This should kill the process from running and free up some RAM. If you want to close everything, press the "Clear All" button if its available to you.
Nov 29 2018 11:32 AM
IOS doesn't have such an issue as the operating system provides a common extensible calling integration called CallKit.
Nov 29 2018 11:36 AM
It may be a matter of semantics on Android, ("Closing vs. actually terminating a process"). I did a "Clear All" and in the running apps list Teams is still running, however, if I want to, from there I can do a "Force Stop". A lot of apps on Android behave this way.