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Teams App Error (Not able to view Planner within App)

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Vinita VERMA
Occasional Contributor

A Teams Member is getting the following error message on the Planner tab. Already cleared the Teams Cache and signed in again but the issue is not resolved.

 

Teams a.jpg

12 Replies
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Can you add the image as an attachement?

Adam
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So the rest of the team members have access to the planner?
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@adam deltinger  Yes checked with 2 other members, it works fine.

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I would make sure the user can access the planner page! Also then try to remove the user from the Team and re add him/her
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@adam deltinger  The error message is only on the Teams desktop App but works fine on the web version.

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Ok! Great! Try to remove the user and then re add
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@adam deltinger Yes I have just removed the user and added hi again, shall I ask him to check immediately or after sometime?

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Ask him to check and also re check later
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@adam deltinger  removed the user and added him again, but still the same problem.

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