May 30 2023 04:26 AM
Hi,
I'm not sure if anyone has experienced this issue but when I conduct a remote assistance session with endpoint manager while on a teams call, the audio in teams becomes echoed, e.g , i can hear my voice relayed back to me, this only seems to happen when on a remote session via the endpoint manager so I have a suspicion it may be causing an issue, although I cant find an audio settings for the remote session on endpoint, any idea's?
Jun 04 2023 03:18 PM
Hi @MikeF1655 ,
If you are experiencing audio echoing or feedback in Microsoft Teams during a remote assistance session using Endpoint Manager, it could be due to the audio settings or configurations. Here are a few troubleshooting steps you can try:
1. Check your audio devices: Ensure that you are using the correct audio devices for both input (microphone) and output (speakers/headphones). Sometimes, using speakers and microphone simultaneously can cause feedback. Try using headphones or a headset with a built-in microphone to avoid audio looping.
2. Adjust microphone sensitivity: Lower the microphone sensitivity or volume to minimize the chances of audio feedback. In Teams, you can adjust the microphone level by clicking on your profile picture, selecting "Settings," and then navigating to the "Devices" tab. Make sure to test the audio after adjusting the settings.
3. Disable audio enhancements: Some audio drivers or software may have audio enhancement features enabled that can cause echoing or feedback. In the audio settings of your computer, disable any audio enhancements or effects and check if it resolves the issue.
4. Mute your microphone during remote assistance: While conducting a remote assistance session, you can try muting your microphone in Teams to prevent your voice from being relayed back to you. Use the mute button in the Teams call interface to temporarily disable your microphone when not speaking.
5. Update audio drivers and firmware: Ensure that your audio drivers and firmware are up to date. Visit the manufacturer's website or use Windows Update to check for any available updates for your audio devices.
If the issue persists, it may be helpful to reach out to your organization's IT support or Microsoft support for further assistance. They can provide specific guidance based on your environment and configuration.
If I have answered your question, please mark your post as Solved If you like my response, please give it a Like Appreciate your Kudos! Proud to contribute! :) |
Jun 06 2023 03:25 AM