Aug 06 2020 03:30 AM
Hi all,
I created a teams (free) team with multiple channels.
As of today neither I or my colleagues can access any of the files of any channel.
Error message:
Aug 06 2020 04:58 AM
@adam deltinger Thanks will do. In the meantime, is here anybody who had a similar problem and fixed it successfully?
Thanks,
David
Aug 06 2020 05:01 AM
Aug 06 2020 05:48 AM
I contacted Microsoft support, but no one was able to help me, as I'm using the free TEAMS licence.
Is there a tech support admin/expert here who knows what I can do?
Thanks,
David
Aug 06 2020 08:55 AM
Hello @DavidVoss2 I would recommend that you submit a ticket at answers.microsoft.com, which is more for tech support issues. I did do a search on similar issues reported to Answers and came up with this, but I would still open your own support ticket there.
Aug 06 2020 02:47 PM - edited Aug 06 2020 02:57 PM
@ThereseSolimeno Thanks for your help. I did raise a ticket on the German answers.microsoft.com page. So far no one answering me. I checked the thread you identified and can't solve the problem as I'm using Office 2019 Professional.
Please let me know if you see another solution.
I can't believe that all files are lost! :(
Aug 12 2020 12:37 AM
Case is solved.
There was a back-office issue with the free teams licence.
Thanks to the Microsoft support team, I was able to work-around and solve the issue.
Aug 12 2020 01:06 AM
Aug 25 2020 12:39 PM
@DavidVoss2 Hi David, Can I ask how did you get Microsoft to help you in the end?
Aug 25 2020 12:42 PM
@ThereseSolimeno Hi, Can you please tell me how I raise a ticket?
Aug 25 2020 01:01 PM
@DavidVoss2 Hi, Please can you confirm how you got help from Microsoft with this issue?
Aug 25 2020 01:49 PM
Hello @t2987 Your IT administrator has contact info for Microsoft support for your account. You can also go to support.microsoft.com.
Aug 29 2020 03:09 AM