Team Members Title and Location not updating

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Established Member

Hello,

 

We move users around in Active Directory frequently. When we do this we update their Title and Office. In Teams you can see this information under "Manage team" (Location uses the Office field). We have noticed that this information is not updating even though it is elsewhere in our environment. Does anyone have information about how long these fields take to sync in Teams? Is there a way to force a sync? I have found that the only way I can get the correct information is by removing and adding the user back to their Team. 

6 Replies
It's client caching usually that is the culprit. Try Right click + Quit and restart Teams and see if that clears, but it's usually a few days before things like photos show up. Check webmail see if it's up to date their since that usually is live data.

@Cole Spinney  teams.microsoft.com should show the latest contact info and for new chats for users that have not communicated before. 

 

I've yet to find where the native teams client on Mac and PC holds on to the previous contact info. There's a local db somewhere I assuming that can be deleted/recreated. Closing the app, signing out, or restarting hasn't had any effect on the cached contact for the past 2 weeks in my tests. . 

@Cole Spinney 

Give this a try it should work - 

Open Teams. 

Click on your picture icon.

Click 'About'. 

Click 'Version' .

Click on your picture icon again.

Click 'Check for updates' (This will check for any latest updates). 

Once updated you can see a message on top saying it updated with a refresh now link.

Click 'Refresh' link. 

Quit Teams and Open Again. 

Title and Office in Teams will get updated to the latest one in the active directory.

 

 

@MeenuS I have just tried that but the title is still out of date. There were no updates available so no 'Refresh link' to click on. I tried quitting and restarting after the check.

 

Any other ideas? It is annoying a lot of users.

It's annoying for people to see wrong/outdated titles. They cannot believe it's not possible to display basic infos correct. @microsoft When is this going to be fixed??

@sjmuk 

We are also seeking how to sync Title to Teams. We ran PowerShell to remove Manager and update Title for all users yesterday. Manager was successfully removed instantly from Teams, but Title remains unchanged. No idea how long it would take. There's no cmdlet to force the sync ?

 

Cheers