Team Members can't see files

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Occasional Contributor

I created a team. I created a channel. I uploaded two files and the other team members can't see the files. What did I do wrong?

 

Thanks

 

Jeff

19 Replies
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Can they go into the channel , and they see no files?
Did you add the files in teams?
If they do a full logout and log back in, will this help?
Can they try o see them in the web client?

Also let them click ...at the right of the channel name -> Open in sharepoint !
Can they see any files there!
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@adam deltinger  When they go to files it says access denied 2167.   I'll go and ask them to reboot. 


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Have you altered any permissions in sharepoint on that site or library?
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How did you add the members?
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@adam deltinger 

 

On microsoft teams, I went to the teams tab and create a team, I made it private.  then it has a button to add members.   The files were on my desktop, i just went to the files tab on the teams and hit upload. 

 

 

Thanks for the help!

 

Jeff

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Yeah, nothing wrong here! As I said make them log out and also try from the web client!
Try creating another channel and see if they can access that files tab there
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@adam deltinger   I did have them sign out and back in and it still didn't work.  

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It’s a delay in permissions when you create a team it takes time for the groups security group to get applied to the underlying SharePoint site sometimes. If you wait a bit it should just start working. You can tell by them going to files and clicking open in SharePoint they will Probabaly get an access request message.
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@Chris Webb  Thanks Chris, the old wait and see!  HA HA HA... I'll report back!

 

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If it was really recent this is probably the cause! It usually goes really fast though, so this won’t happen
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@Chris Webb that was it. It takes 29.56 minutes for the permissions to update. Interesting. Peace and thank y'all. 

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I like that you got it by the seconds:face_with_tears_of_joy:
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@Jeff7777   ...  i often have the same problem when i add member to an existing team.  A quick workaround is to temporarely set the new user as a administrator of the team, and then witch back to member...

 

Strange solution but it works ... it seems those app are quicker to set admin privilege than member !!

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I want to add that the just wait solution (Like 40 minutes in my case) worked for me.

For me, this problem started after using the join by code feature instead of the direct invitation.

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Hi! I appreciate all the responses. I have this problem too, however I’m we tried accessing the files days after permissions were properly set and some folks get a message that they don’t have access while others get a message saying the file is missing. What would be the next step? Thanks!
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Hi, 

I am facing the same issue. in my group chat there is a shared file, other people in my group can see it but i am not able to see it neither on teams application nor the web teams. 

@adam deltinger 

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@adam deltinger 

I am able to open the file through links but just couldnt see it in my group chat-filesCapture.PNG

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@ruotingli I am also facing the same issue, both the said files are not visible in Share files in this chat. section. hope you already face this case (which was shared above screen), please share if you have any solution on this.

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@lmfadous We did the same and it worked, but by giving too much rights... that's never a good idea :)

I don't recall how the problem did get fixed however... 

 

Some colleagues are having the same issue now (2020-06-10), and I'm curious to hear if anything (but waiting) has cleared that issue? This is not a new Teams, it's an "old" one, and some members (not all) have suddenly lost access (read: can't see files in Teams, local and web versions).

 

Any hints?