Microsoft Tech Community Live:  Microsoft Teams Edition
November 09, 2021, 08:00 AM - 12:00 PM (PST)

Team Authentication Error on Google Calendar Add-On

%3CLINGO-SUB%20id%3D%22lingo-sub-2641463%22%20slang%3D%22en-US%22%3ETeam%20Authentication%20Error%20on%20Google%20Calendar%20Add-On%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2641463%22%20slang%3D%22en-US%22%3E%3CDIV%20class%3D%22message%20spacer-32-top%22%3E%3CDIV%3E%3CDIV%20class%3D%22message-content%22%3E%3CDIV%3E%3CDIV%20class%3D%22ac-container%22%3E%3CDIV%20class%3D%22ac-textBlock%22%3E%3CP%3E%3CSPAN%3EUser%20account%26nbsp%3B%3C%2FSPAN%3E%3CA%20href%3D%22mailto%3A'*****%40gmail.com'%22%20target%3D%22_blank%22%20rel%3D%22noopener%20nofollow%20noreferrer%22%3E'*****%40gmail.com'%3C%2FA%3E%3CSPAN%3E%26nbsp%3Bfrom%20identity%20provider%20'%3C%2FSPAN%3E%3CA%20href%3D%22http%3A%2F%2Flive.com%2F%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Elive.com%3C%2FA%3E%3CSPAN%3E'%20does%20not%20exist%20in%20tenant%20'Microsoft%20Services'%20and%20cannot%20access%20the%20application%20'7969c887-ba98-48bb-8832-6c9239929d7c'(Microsoft%20Teams%20meeting%20add-on%20for%20Google%20Workspace)%20in%20that%20tenant.%20The%20account%20needs%20to%20be%20added%20as%20an%20external%20user%20in%20the%20tenant%20first.%20Sign%20out%20and%20sign%20in%20again%20with%20a%20different%20Azure%20Active%20Directory%20user%20account.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EI%20spoke%20with%20chat%20agent%2C%20they%20advised%2C%3C%2FSPAN%3E%3C%2FP%3E%3CDIV%20class%3D%22message%20spacer-32-top%22%3E%3CDIV%3E%3CDIV%20class%3D%22message-content%22%3E%3CDIV%3E%3CDIV%20class%3D%22ac-container%22%3E%3CDIV%20class%3D%22ac-textBlock%22%3E%3CP%3E%3CEM%3EThank%20you%2C%20Pradeep.%20As%20per%20checking%2C%20your%20personal%20Microsoft%20Account%26nbsp%3B%20matches%20a%20domain%20name%20that%20is%20registered%20as%20a%20tenant%20in%20Office%20365.%20We%20may%20need%20to%20request%26nbsp%3Ba%20removal%20of%20that%20account%20that%20is%20detected%20by%20MS%20Teams%20Server.%3C%2FEM%3E%3C%2FP%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3CDIV%20class%3D%22message%20spacer-32-top%22%3E%3CDIV%3E%3CDIV%20class%3D%22message-content%22%3E%3CDIV%3E%3CDIV%20class%3D%22ac-container%22%3E%3CDIV%20class%3D%22ac-textBlock%22%3E%26nbsp%3B%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2641463%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHow-to%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2700608%22%20slang%3D%22en-US%22%3ERe%3A%20Team%20Authentication%20Error%20on%20Google%20Calendar%20Add-On%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2700608%22%20slang%3D%22en-US%22%3E%3CP%3EHi%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F1127003%22%20target%3D%22_blank%22%3E%40PradeepJaiswal%3C%2FA%3E%3A%20Do%20you%20have%20a%20question%20for%20the%20community%20or%20are%20you%20just%20sharing%20the%20advice%20you%20were%20given%20for%20this%20situation%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E
New Contributor

User account '*****@gmail.com' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '7969c887-ba98-48bb-8832-6c9239929d7c'(Microsoft Teams meeting add-on for Google Workspace) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

 

I spoke with chat agent, they advised,

Thank you, Pradeep. As per checking, your personal Microsoft Account  matches a domain name that is registered as a tenant in Office 365. We may need to request a removal of that account that is detected by MS Teams Server.

 
4 Replies

Hi @PradeepJaiswal: Do you have a question for the community or are you just sharing the advice you were given for this situation?

@ThereseSolimeno I am looking for help to fix this issue. I am told by chat support agent that if I post here then Team support team would fix this issue for me.

Hi @PradeepJaiswal This is not really a tech support site - it's monitored by users like you who can offer assistance but sometimes posts don't get answered right away.  If you want immediate tech support, I suggest you open a ticket at answers.microsoft.com, where authorized agents are trained to provide assistance until the issue is resolved. 

Hi I dont an option to open a ticket, it shows me forum page. By the way any advice why I keep getting that error when I add the Team addon on Google calender