Sep 18 2020 07:43 AM
Sep 18 2020 07:43 AM
In a recent MS partner presentation regarding TEAMS and Phone System, I saw an interesting screenshot:
It looks like a special tab added to a TEAMS chanel where we can see number of waiting calls and there is also a button to login/logout the call queue (instead of having to navigate to Settings ==> Calls).
The partner has not been able to tell me where he found it.
Does someone have more information about this tab and how to get it?
Sep 18 2020 09:26 AMSolution
Wait till next week and you're likely to see it on some Ignite session :)
Dec 01 2020 11:21 PM
It looks really nice... I found it in the M365 roadmap ==> https://www.microsoft.com/en-us/microsoft-365/roadmap?featureid=68770
We have to wait until March 2021.
Mar 31 2021 08:44 AM - edited Mar 31 2021 08:45 AM
Yes I have seen the message in the admin center and enabled it on our commercial team call queue.
I notice some strange behavior :
- The team members can only see their received calls. They don't see answered calls by others neither missed calls
- I can see missed calls
I do not know how to change this.
Any info ?
Apr 02 2021 12:34 AM - edited Apr 02 2021 12:39 AM
It tooks less than a minute...
As I mentionned in my previous post this feature is finally not that helpfull. It does not really look like in the annoncement (https://techcommunity.microsoft.com/t5/microsoft-teams-blog/what-s-new-in-microsoft-teams-microsoft-...)
Here is how it is on my client. As you can see (sorry for the French interface). Only calls that I have answered are listed and I am the only one how can see missed calls. The others agents do not see missed calls and see only their answered calls. I do not know how to change this...
Apr 05 2021 05:42 PM
Apr 07 2021 09:54 AM
Apr 13 2021 08:05 AM
@Antoine HESKIA I am able to select the Team I want to add but the dropdown menu doesn't ,well..., drop down. Any idea why the channels are not showing up.
Tried it in functional call queues and created a new one.
Same issue with every Team.
Apr 13 2021 08:24 AM