Aug 20 2020 02:36 AM - edited Aug 20 2020 02:37 AM
Hi,
i (and many other colleagues) experiencing a problem with the sync button within the Teams channel.
I can click on it - but nothing will happen.
- There is no special sign in the display name
- The library itself is not synced
- Newest windows updates installed
- on the sharepoint site it works
Version OneDrive is
20.134.705.8
Version Teams is
1.3.00.21759
Version Windows is
1909
Anyone else has these problems? I did not start Fiddler yet
best regards
Stephan
Aug 20 2020 03:55 AM
I have found a colleague with an older version of teams.
It is still working there
Aug 20 2020 06:00 AM
Solution@StephanGee had the same problem.... if you open the lib in Sharepoint the Sync button works there.
Aug 21 2020 12:07 AM - edited Aug 21 2020 12:11 AM
same here Teams version 1.3.00.21759 (32-bit). It was last updated on 8/20/20.
windows version 1909 OS Build 18363.1016
OneDrive version 2020: build 20.134.0705.0008
Aug 21 2020 06:34 AM
Aug 22 2020 11:10 PM
Aug 23 2020 01:05 AM
Hi. It already got fixed for me with the developer mode.
So i will try this out with another colleague.
But i cannot do this with ~500 colleagues. It came with the newest version - so there must be an issue. I would file a support case but at the moment i do not have the resources for stuff like this.
If this issue is still there in the next version - i will create one
Aug 24 2020 01:51 PM
@Chris Webb
We're seeing this issue as well. Tried signing out of Teams (and re-installing as well) and that seemed to help in one instance for about a day. The next day, the user was back to having the same issue.
There's gotta be something on the recent OneDrive and/or Teams app that broke the functionality to sync folders from the Teams files tab. Is this being looked at by Microsoft? is there another place where we should report this issue?
Aug 25 2020 07:38 AM
I'm seeing the same issue at my company. I don't see anything in the Admin Center about this.
Aug 27 2020 02:15 AM
@StephanGee - thank you for reporting / starting this conversation
I tried the other tricks that were mentioned here - did not help at all
...and one day later it suddenly works, as if nothing has ever happened. in the meantime no updates or configuration changes on my device... the only thing was "waiting 24h"
kind regards
archie
Aug 31 2020 03:44 AM
Still not working for some of my colleagues. But there is no high volume of calls coming in ... so the ones that ask get the workaround
Aug 31 2020 04:14 AM
@D_Christophe I don't know what happened,
same version and everything and now it seems to work again.
Sep 03 2020 12:52 PM
Same issue here. Signing out and back in to clear cache doesn't enable the sync function. At least I'm apparently not alone.
Sep 04 2020 09:40 AM
We are running into this issue with some of our users now also. I agree that some of the work arounds mentioned are not a fix for end users
Sep 04 2020 10:56 AM
So in my case, the issue turned out to be trouble getting Windows Updates. My Windows Update service had been disabled and I haven't received updates in a couple of months. Fixing this and running a full update cycle fixed the issue.
Sep 08 2020 01:20 AM
@Spiffen Thanks, this worked for me.
Sep 17 2020 02:24 AM
@vgrapa I have the same issue. Do anyone know what update is needed to fix it?
Sep 17 2020 02:34 AM
@Ulf Lundqvist , nope, sorry. I got it to "work" by using this advice :
"if you open the lib in Sharepoint the Sync button works there."
Sep 21 2020 07:41 AM
In my company we are still experimenting the problem, but I can't say how many users are involved. On my side I tried to enable and disable developer mode solving.
Sep 21 2020 10:03 AM
This is an issue still in teams. Giving training to users today and stopped working for me, but did work for one trainee but failed for a second trainee. I do not want to train users with a workaround to SharePoint when clearly it is designed to work in teams.
Microsoft, is this a known bug?
Is there a fix for this or do we wait for future release?
Aug 20 2020 06:00 AM
Solution@StephanGee had the same problem.... if you open the lib in Sharepoint the Sync button works there.